{"id":{"repo_id":"nps","oai_identifier":"oai:calhoun.nps.edu:10945/6885"},"canonical_url":"https://search.dev.ndltd.org/etd/nps/oai:calhoun.nps.edu:10945/6885","repository":{"repo_id":"nps","name":"Naval Postgraduate School","base_url":"https://calhoun.nps.edu/server/oai/request"},"display":{"title":"Resilient Communication : A New Crisis Communication Strategy for Homeland Security","abstract":"Current crisis communication plans and guidance at all levels of government focus almost exclusively on communication during a crisis, rather than a comprehensive approach that also addresses the timeframe well before and well after a disaster. Furthermore, existing crisis communication strategy does not include approaches to enhance resiliency in individuals and communities affected by disaster. A case study of the 2007 Greensburg, Kansas tornado assessed the crisis communication strategy surrounding the disaster to assist in the development of a new comprehensive crisis communication strategy for homeland security. The case study revealed the need for homeland security leaders to reframe crisis communication by considering disasters as the norm, not a rarity. The case study also found significant benefits to utilizing a complex systems approach in crisis communication strategy, specifically the pragmatic complexity model. New crisis communication approaches were recommended including a public partnership approach and a resilient messaging/survivor psychology approach. The research recommendations also included specific before and after message themes to engage the public and help them become more resilient. The case study and research concluded a state-level strategy would be most beneficial and would allow specific messaging to be delivered by leaders familiar to the community affected.","abstract_html":"Current crisis communication plans and guidance at all levels of government focus almost exclusively on communication during a crisis, rather than a comprehensive approach that also addresses the timeframe well before and well after a disaster. Furthermore, existing crisis communication strategy does not include approaches to enhance resiliency in individuals and communities affected by disaster. A case study of the 2007 Greensburg, Kansas tornado assessed the crisis communication strategy surrounding the disaster to assist in the development of a new comprehensive crisis communication strategy for homeland security. The case study revealed the need for homeland security leaders to reframe crisis communication by considering disasters as the norm, not a rarity. The case study also found significant benefits to utilizing a complex systems approach in crisis communication strategy, specifically the pragmatic complexity model. New crisis communication approaches were recommended including a public partnership approach and a resilient messaging/survivor psychology approach. The research recommendations also included specific before and after message themes to engage the public and help them become more resilient. The case study and research concluded a state-level strategy would be most beneficial and would allow specific messaging to be delivered by leaders familiar to the community affected.","abstract_has_math":false,"creators":["Watson, Sharon L."],"institution":"Monterey, CA; Naval Postgraduate School","degree_name":null,"degree_level":null,"degree_discipline":null,"degree_department":"National Security Affairs (CHDS)","school":null,"contributors":[],"advisors":["Bellavita, Christopher"],"committee_chairs":[],"committee_members":[],"year":2012,"date_issued":"2012-03","date_published":"2012-03","updated_at":"2026-07-27T20:25:08Z","subjects":[],"languages":[],"rights":["Copyright is reserved by the copyright owner."],"rights_urls":[],"identifier_entries":[]},"links":{"outbound_url":"https://hdl.handle.net/10945/6885","outbound_label":"Handle","outbound_source":"dc:identifier.uri"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor.advisor","label":"Advisor","values":["Bellavita, Christopher"]},{"key":"dc:contributor.department","label":"Department","values":["National Security Affairs (CHDS)"]},{"key":"dc:creator","label":"Author","values":["Watson, Sharon L."]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date.accessioned","label":"Dc Date Accessioned","values":["2012-05-14T18:56:10Z"]},{"key":"dc:date.available","label":"Dc Date Available","values":["2012-05-14T18:56:10Z"]},{"key":"dc:date.issued","label":"Date","values":["2012-03"]},{"key":"dc:publisher","label":"Institution","values":["Monterey, CA; Naval Postgraduate School"]},{"key":"dc:type","label":"Dc Type","values":["Thesis"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:rights","label":"Dc Rights","values":["Copyright is reserved by the copyright owner."]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier.uri","label":"Identifier URI","values":["https://hdl.handle.net/10945/6885"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description.abstract","label":"Abstract","values":["Current crisis communication plans and guidance at all levels of government focus almost exclusively on communication during a crisis, rather than a comprehensive approach that also addresses the timeframe well before and well after a disaster. Furthermore, existing crisis communication strategy does not include approaches to enhance resiliency in individuals and communities affected by disaster. A case study of the 2007 Greensburg, Kansas tornado assessed the crisis communication strategy surrounding the disaster to assist in the development of a new comprehensive crisis communication strategy for homeland security. The case study revealed the need for homeland security leaders to reframe crisis communication by considering disasters as the norm, not a rarity. The case study also found significant benefits to utilizing a complex systems approach in crisis communication strategy, specifically the pragmatic complexity model. New crisis communication approaches were recommended including a public partnership approach and a resilient messaging/survivor psychology approach. The research recommendations also included specific before and after message themes to engage the public and help them become more resilient. The case study and research concluded a state-level strategy would be most beneficial and would allow specific messaging to be delivered by leaders familiar to the community affected."]},{"key":"dc:title","label":"Title","values":["Resilient Communication : A New Crisis Communication Strategy for Homeland Security"]}]}],"canonical_facts":{"dc:contributor.advisor":["Bellavita, Christopher"],"dc:contributor.department":["National Security Affairs (CHDS)"],"dc:creator":["Watson, Sharon L."],"dc:date.accessioned":["2012-05-14T18:56:10Z"],"dc:date.available":["2012-05-14T18:56:10Z"],"dc:date.issued":["2012-03"],"dc:description.abstract":["Current crisis communication plans and guidance at all levels of government focus almost exclusively on communication during a crisis, rather than a comprehensive approach that also addresses the timeframe well before and well after a disaster. Furthermore, existing crisis communication strategy does not include approaches to enhance resiliency in individuals and communities affected by disaster. A case study of the 2007 Greensburg, Kansas tornado assessed the crisis communication strategy surrounding the disaster to assist in the development of a new comprehensive crisis communication strategy for homeland security. The case study revealed the need for homeland security leaders to reframe crisis communication by considering disasters as the norm, not a rarity. The case study also found significant benefits to utilizing a complex systems approach in crisis communication strategy, specifically the pragmatic complexity model. New crisis communication approaches were recommended including a public partnership approach and a resilient messaging/survivor psychology approach. The research recommendations also included specific before and after message themes to engage the public and help them become more resilient. The case study and research concluded a state-level strategy would be most beneficial and would allow specific messaging to be delivered by leaders familiar to the community affected."],"dc:identifier.uri":["https://hdl.handle.net/10945/6885"],"dc:publisher":["Monterey, CA; Naval Postgraduate School"],"dc:rights":["Copyright is reserved by the copyright owner."],"dc:title":["Resilient Communication : A New Crisis Communication Strategy for Homeland Security"],"dc:type":["Thesis"]},"updated_at":"2026-07-27T20:25:08Z"}