Exploring Leadership Development Practices and their Influence on Organisation Performance: A multiple-case-study approach in four-star Jordanian hotels
type: CreativeWork
description: The current thesis explores leadership development practices and their influence on perceived organisation performance in Jordanian four-star hotels from the leaders' and employees' viewpoints in different hotel contexts. Challengers and statistics state that there is a persisting low performance in the indicated hotel segment, which undermines its contribution to the Jordanian hotel industry and the gross domestic product.. Although many factors impede performance enhancement within this category, this thesis focuses on exploring and understanding the leadership development practices and their returns on perceived organisational performance within the mentioned category. This thesis relies on qualitative methods which stem from the constructionism interpretive standpoint. A multiple-case study is conducted through which it follows the recruitment of participants (managers and employees) from different four-star hotels situated in Jordan. The thesis applied the purposive sampling method to determine its cases and employed semi-structured, open-ended, in-depth questions for interviewing the participants, while the thematic analysis approach helps to interpret the data collected. The findings showed that development practices are utilised in professional development rather than leadership development. Moreover, they are used in primitive ways with minimal influence on development and performance. Hence, there is only a capacity development dimension, which limits the progressive and organisation-success planning. Furthermore, formal training development was barely observed in the managers’ answers and was noticeable by its absence for employees’ development. Rather, only occasional external (out of the hotel) training, online training programs and face-to-face orientation were detected. Furthermore, other flaws were observed in these hotels' selection, recruitment, training and development processes. Moreover, it was noticed that employees holding “basic education” wi…
abstract: The current thesis explores leadership development practices and their influence on perceived organisation performance in Jordanian four-star hotels from the leaders' and employees' viewpoints in different hotel contexts. Challengers and statistics state that there is a persisting low performance in the indicated hotel segment, which undermines its contribution to the Jordanian hotel industry and the gross domestic product.. Although many factors impede performance enhancement within this category, this thesis focuses on exploring and understanding the leadership development practices and their returns on perceived organisational performance within the mentioned category. This thesis relies on qualitative methods which stem from the constructionism interpretive standpoint. A multiple-case study is conducted through which it follows the recruitment of participants (managers and employees) from different four-star hotels situated in Jordan. The thesis applied the purposive sampling method to determine its cases and employed semi-structured, open-ended, in-depth questions for interviewing the participants, while the thematic analysis approach helps to interpret the data collected. The findings showed that development practices are utilised in professional development rather than leadership development. Moreover, they are used in primitive ways with minimal influence on development and performance. Hence, there is only a capacity development dimension, which limits the progressive and organisation-success planning. Furthermore, formal training development was barely observed in the managers’ answers and was noticeable by its absence for employees’ development. Rather, only occasional external (out of the hotel) training, online training programs and face-to-face orientation were detected. Furthermore, other flaws were observed in these hotels' selection, recruitment, training and development processes. Moreover, it was noticed that employees holding “basic education” wi…
author: Saadeh, Nader
language: eng
date published: 2023-10-1
date modified: 2026-07-24T03:26:52Z
provider: University of Northampton
publisher: Networked Digital Library of Theses and Dissertations
type: WebPage
source organization: University of Northampton