Improving Interpersonal Communication Between Generation Y and Management in Flight Service

In October 2005 the flight service division of the Federal Aviation Administration (FAA) made history when the operations of the division was awarded to a third party vendor, Lockheed Martin. Through the outsourcing, communication issues arose in flight service between management, between specialists, and between specialists and management. In this study, flight service communication errors between management and generation Y specialists were assessed from a specialist’s point of view. The study determined in what areas of flight service interpersonal communication errors existed, and ways to improve interpersonal communication between management and specialists to excel operations. This study also determined if the interpersonal communication errors between management and generation Y specialists were new or has existed with previous generations. Lockheed Martin looks to improve communication between management and specialists to retain employees, increase job satisfaction, and provide a better working environment.

Name thesis:degree_name

Master of Science (MS)

Level thesis:degree_level

Independent Study

Discipline thesis:degree_discipline

Aviation

Year

2009

Author dc:creator

• Fischer, Jeanette

Repository record dc:identifier

https://commons.und.edu/theses/374

OAI identifier oai:identifier

oai:commons.und.edu:theses-1373