The swift growth of streaming services has revolutionized the worldwide distribution of media, making it possible for non-English and non-English-adjacent content to reach American consumers on a never-before-seen scale, which is sometimes perceived as an indication of increasing cultural tolerance. However, while a lot is known about what audiences see, far less is known about how they really understand and assess these stories. There is a fundamental vacuum in our understanding of audience reception as a lived, meaning-making process because previous research has mostly focused on consumption patterns. In order to close that gap, this study examines how American audiences react to depictions of foreign cultures throughout the entire streaming process. Based on audience reception theory and consumer culture theory, a qualitative netnographic technique was utilized to examine 614 social media posts from the United States that are connected to a corpus of 44 Netflix Titles that are culturally significant during the timeframe of 2024–2025. The analysis, which is structured based on a user journey framework (Discovery, Consideration, Experience, Engagement, and Advocacy), views reception as a dynamic process as opposed to a single response. By tracing how meaning unfolds across these stages, the study offers a process-oriented account of global media reception in the streaming era. It contributes to scholarship on cultural representation and media globalization while providing practical insight into how audiences navigate, interpret, and ultimately assign value to non-English content.
","abstract_html":"<p>The swift growth of streaming services has revolutionized the worldwide distribution of media, making it possible for non-English and non-English-adjacent content to reach American consumers on a never-before-seen scale, which is sometimes perceived as an indication of increasing cultural tolerance. However, while a lot is known about what audiences see, far less is known about how they really understand and assess these stories. There is a fundamental vacuum in our understanding of audience reception as a lived, meaning-making process because previous research has mostly focused on consumption patterns. In order to close that gap, this study examines how American audiences react to depictions of foreign cultures throughout the entire streaming process. Based on audience reception theory and consumer culture theory, a qualitative netnographic technique was utilized to examine 614 social media posts from the United States that are connected to a corpus of 44 Netflix Titles that are culturally significant during the timeframe of 2024–2025. The analysis, which is structured based on a user journey framework (Discovery, Consideration, Experience, Engagement, and Advocacy), views reception as a dynamic process as opposed to a single response. By tracing how meaning unfolds across these stages, the study offers a process-oriented account of global media reception in the streaming era. It contributes to scholarship on cultural representation and media globalization while providing practical insight into how audiences navigate, interpret, and ultimately assign value to non-English content.</p>","abstract_has_math":false,"creators":["Govindarajan, Sur"],"institution":null,"degree_name":"DBA Doctorate in Business Administration","degree_level":"Dissertation - Public Access","degree_discipline":"Business Administration","degree_department":null,"school":null,"contributors":["Marguerite Chabau, Ph.D","Colleen Ramos, Ph.D","David San Filippo, Ph.D"],"advisors":[],"committee_chairs":[],"committee_members":[],"year":2026,"date_issued":"2026-05-01T07:00:00Z","date_published":"2026-05-01T07:00:00Z","updated_at":"2026-07-24T03:21:46Z","subjects":["Netnography; Audience Social Listening; Streaming Media; Non-English Content; Cultural Representation; User Journey; Digital Discourse; Media Globalization","Advertising and Promotion Management","Digital Humanities","Marketing","Other Film and Media Studies"],"languages":[],"rights":[],"rights_urls":[],"identifier_entries":[]},"links":{"outbound_url":"https://digitalcommons.nl.edu/diss/992","outbound_label":"Repository record","outbound_source":"dc:identifier"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor","label":"Contributor","values":["Marguerite Chabau, Ph.D","Colleen Ramos, Ph.D","David San Filippo, Ph.D"]},{"key":"dc:creator","label":"Author","values":["Govindarajan, Sur"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date.available","label":"Dc Date Available","values":["2026-06-15T07:00:00Z"]},{"key":"thesis:degree_discipline","label":"Discipline","values":["Business Administration"]},{"key":"thesis:degree_level","label":"Degree Level","values":["Dissertation - Public Access"]},{"key":"thesis:degree_name","label":"Degree Name","values":["DBA Doctorate in Business Administration"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["Netnography; Audience Social Listening; Streaming Media; Non-English Content; Cultural Representation; User Journey; Digital Discourse; Media Globalization","Advertising and Promotion Management","Digital Humanities","Marketing","Other Film and Media Studies"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier","label":"Identifier","values":["https://digitalcommons.nl.edu/diss/992"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description.abstract","label":"Abstract","values":["The swift growth of streaming services has revolutionized the worldwide distribution of media, making it possible for non-English and non-English-adjacent content to reach American consumers on a never-before-seen scale, which is sometimes perceived as an indication of increasing cultural tolerance. However, while a lot is known about what audiences see, far less is known about how they really understand and assess these stories. There is a fundamental vacuum in our understanding of audience reception as a lived, meaning-making process because previous research has mostly focused on consumption patterns. In order to close that gap, this study examines how American audiences react to depictions of foreign cultures throughout the entire streaming process. Based on audience reception theory and consumer culture theory, a qualitative netnographic technique was utilized to examine 614 social media posts from the United States that are connected to a corpus of 44 Netflix Titles that are culturally significant during the timeframe of 2024–2025. The analysis, which is structured based on a user journey framework (Discovery, Consideration, Experience, Engagement, and Advocacy), views reception as a dynamic process as opposed to a single response. By tracing how meaning unfolds across these stages, the study offers a process-oriented account of global media reception in the streaming era. It contributes to scholarship on cultural representation and media globalization while providing practical insight into how audiences navigate, interpret, and ultimately assign value to non-English content.
"]},{"key":"dc:title","label":"Title","values":["Unpacking American Reception of Glocalized Non-English Content in the Netflix Era"]}]}],"canonical_facts":{"dc:contributor":["Marguerite Chabau, Ph.D","Colleen Ramos, Ph.D","David San Filippo, Ph.D"],"dc:creator":["Govindarajan, Sur"],"dc:date.available":["2026-06-15T07:00:00Z"],"dc:description.abstract":["The swift growth of streaming services has revolutionized the worldwide distribution of media, making it possible for non-English and non-English-adjacent content to reach American consumers on a never-before-seen scale, which is sometimes perceived as an indication of increasing cultural tolerance. However, while a lot is known about what audiences see, far less is known about how they really understand and assess these stories. There is a fundamental vacuum in our understanding of audience reception as a lived, meaning-making process because previous research has mostly focused on consumption patterns. In order to close that gap, this study examines how American audiences react to depictions of foreign cultures throughout the entire streaming process. Based on audience reception theory and consumer culture theory, a qualitative netnographic technique was utilized to examine 614 social media posts from the United States that are connected to a corpus of 44 Netflix Titles that are culturally significant during the timeframe of 2024–2025. The analysis, which is structured based on a user journey framework (Discovery, Consideration, Experience, Engagement, and Advocacy), views reception as a dynamic process as opposed to a single response. By tracing how meaning unfolds across these stages, the study offers a process-oriented account of global media reception in the streaming era. It contributes to scholarship on cultural representation and media globalization while providing practical insight into how audiences navigate, interpret, and ultimately assign value to non-English content.
"],"dc:identifier":["https://digitalcommons.nl.edu/diss/992"],"dc:subject":["Netnography; Audience Social Listening; Streaming Media; Non-English Content; Cultural Representation; User Journey; Digital Discourse; Media Globalization","Advertising and Promotion Management","Digital Humanities","Marketing","Other Film and Media Studies"],"dc:title":["Unpacking American Reception of Glocalized Non-English Content in the Netflix Era"],"thesis:degree_discipline":["Business Administration"],"thesis:degree_level":["Dissertation - Public Access"],"thesis:degree_name":["DBA Doctorate in Business Administration"]},"updated_at":"2026-07-24T03:21:46Z"}