An investigation into enterprise business solutions' contribution towards decision-making for the Motor Vehicle Accident Fund

Information Systems (IS) have transformed how business organisations operate. The growth of such Information Systems has been witn ssed in many environments. As a result, most organisations invest a lot of their capital into Information Systems (IS) with the hope to improve decision-making that will improve their competitive edge in the market. Despite the huge investments in IS, it remains unclear if managers are assisted in decision-making by the respective systems available for them. There is Jess research on the benefits of IS towards or in enhancing decision-making among business organisations. This study was undertaken within an organisation operating in Namibia. The mixed methodology was used where both qualitative and quantitative approaches were applied. This approach was used to investigate the extent to which Enterprise Business Solutions (EBS) were being used for decision-making within the MV A Fund. The study sample consisted of 61 respondents. Data was collected from a sample of all employees in the MV A Fund, Windhoek, Namibia. A questionnaire was used as the instrument for data collection and analysis was done using SPSS. Results showed that the EBS is being used within the organisation, however not all managers are fully utilising the system in decision-making. In this study, it was established that more effort needs to be put on the EBS in order to ensure a deliverable decision during the decision-making process. Findings show that respondents really do make effective analysis of the information at various levels in respect of different functions within the Fund. In addition, the study confirmed that the system helps the firm to get rid of mistakes or erroneous problems. Interfering obstacles that are restraining the role of EBS in making excellent decisions were also mentioned. The hypothesis results show that Enterprise Business Solutions (EBS) improves decision-making within the MV A Fund. The study recommends and encourages units that use the system to continuously do so to make certain of a flow of free information and sufficient use of EBS in decision making. Further recommendations were made as th ~ result of the findings that, MY A Fund should work on improving the system in order to avoid timing out and slow performance. In conclusion, the Fund should organise training programs in order to have a proper and acceptable use of EBS facilities in making decisions, drawing conclusions, and disseminating information for improved decisions. Training will also help to revive the abilities in using information systems

Grantor dc:publisher

University of Namibia

Year dc:date.issued

2019

Author dc:creator

• Ndeshiilile, Gerlinde

Advisor dc:contributor.advisor

• Jere, Nobert

• Enterprise Business Solution
• Decision-making
• Information System
• University of Namibia
• Namibia

Language dc:language.iso

en

Handle dc:identifier.uri

http://hdl.handle.net/11070/4081

OAI identifier oai:identifier

oai:repository.unam.edu.na:11070/4081