An investigation into the difficulties affecting the implementation of International Organization for Standard (IOS) 9001:2008 at the Namibia Airports Company (NAC)

The Implementation of ISO 9000 in the public sector is normally seen to be wrought with various obstacles that usually impede the entire process. The objective of this study was to explore the main barriers of ISO 9001:2008 in Namibia Airport Company (NAC). Relevant information had been gathered from literature in developing the survey tool to gather the related data. The findings of this study revealed that factors such as Top management involvement, Human capital (lack of expertise, attitudes of the employees, etc.) affect the effective implementation of ISO 9001:2008 at the NAC. The findings are supported by Chi- Square statistics that establish a positive association between Top management and Human capital with the implementation of ISO 9001:2008

Grantor dc:publisher

University of Namibia

Year dc:date.issued

2017

Author dc:creator

• Hamwele, Olavi

Advisor dc:contributor.advisor

• Akpo, Simon

• Implementation of ISO
• Namibia Airport Company (NAC)
• Lack of expertise
• University of Namibia
• Namibia
• International Organization for Standard (IOS

Language dc:language.iso

en

Handle dc:identifier.uri

http://hdl.handle.net/11070/4054

OAI identifier oai:identifier

oai:repository.unam.edu.na:11070/4054