An investigation into the effects of reward practices on job satisfaction and employee performance in Namibia Post Office

The study investigates the effects of reward practices on job satisfaction and employee performance in the Namibia Post Office (NamPost). More specifically, the study aims to determine whether employees are motivated and satisfied with current reward practices. The company has failed to keep up with new rewards systems and the company also has a high labour turnover. Emphasis is put on reward systems and types of rewards, Maslow's (Hierarchy of needs), Herzberg's Two Factor Theory, Vroom's Expectancy theory, Equity Theory, the Goal Setting Theory and Effort Reward Imbalance. This study was quantitative in nature with the descriptive research design. Disproportionate stratified sampling was used to draw a sample of 80 respondents for the study in categories of clerical, Supervisory and Specialist. The quantitative research falls short of explanations or expressions of respondents and therefore might fail to be conclusive as it might lack certain information. Sampling method may lead to selection of employees that might fail to understand the concept as it requires some appreciation of the concept to answer accordingly. A self-developed questionnaire with structured questions was administered to respondents The study used SPSS as the analysis software and the descriptive statistics and Pearson's cmTelation analysis, Chi-square goodness of fit tests and ANOVA were used to analyze the data and test the relationship between the variables. The findings indicated that reward system contributes to job satisfaction and employee performance. The study urges the organization to improve on the reward system in order to improve on its employee job satisfaction and performance

Grantor dc:publisher

University of Namibia

Year dc:date.issued

2021

Author dc:creator

• Damases, Faith Vivian Fritzlyn

Advisor dc:contributor.advisor

• Acha-Anyi Paul Nkemngu

• Job satisfaction
• Employee performance
• Namibia Post Office (NamPost)
• New rewards systems
• Namibia
• University of Namibia

Language dc:language.iso

en

Handle dc:identifier.uri

http://hdl.handle.net/11070/4037

OAI identifier oai:identifier

oai:repository.unam.edu.na:11070/4037