An analysis of determinants of effective tax administration: Inland revenue department, Namibia
type: CreativeWork
description: Tax in Namibia, as is the case in the rest of the world, is a key source of government revenue, amongst others sources. However, the government of Namibia has not been able to fully exploit this excellent opportunity to generate revenue effectively. The tax is collected at a lower level because of the inefficiency of tax administration in Namibia. The purpose of this study is to investigate the determinants of tax administration efficiency from the Namibian perspective. This study is based on three variables used to determine factors that affect tax administration efficiency in Namibia. The three variables that are measured in this current study are: 1) organisational processes; 2) organisational resources; and 3) employee skills. This study is underpinned by the goal-setting theory and further supported by the governance theory. The data were collected through the distribution of questionnaires to a sample of 120 employees in Namibia’s Inland Revenue Authority. A total of 81 questionnaires were analysed using the IBM Statistical Package for Social Sciences (SPSS). Based on multiple regression analysis and other statistical techniques, the results of the study showed a significant relationship between organisational processes, organisational resources, and employee skills development with the efficiency of tax administration. The three variables were therefore found to be crucial for enhancing the effectiveness of tax administration. However, the Inland Revenue Department (IRD) in Namibia was found to have ineffective organisational processes, inadequate resources, and a lack of focus on skills development. This has negatively affected the effectiveness of tax administration in the country. The study recommended that the IRD should give importance to the creation of awareness among taxpayers and the continuous development of employee skills in order to improve their competences in revenue administration. The IRD should also increase the level of automation of an adm…
abstract: Tax in Namibia, as is the case in the rest of the world, is a key source of government revenue, amongst others sources. However, the government of Namibia has not been able to fully exploit this excellent opportunity to generate revenue effectively. The tax is collected at a lower level because of the inefficiency of tax administration in Namibia. The purpose of this study is to investigate the determinants of tax administration efficiency from the Namibian perspective. This study is based on three variables used to determine factors that affect tax administration efficiency in Namibia. The three variables that are measured in this current study are: 1) organisational processes; 2) organisational resources; and 3) employee skills. This study is underpinned by the goal-setting theory and further supported by the governance theory. The data were collected through the distribution of questionnaires to a sample of 120 employees in Namibia’s Inland Revenue Authority. A total of 81 questionnaires were analysed using the IBM Statistical Package for Social Sciences (SPSS). Based on multiple regression analysis and other statistical techniques, the results of the study showed a significant relationship between organisational processes, organisational resources, and employee skills development with the efficiency of tax administration. The three variables were therefore found to be crucial for enhancing the effectiveness of tax administration. However, the Inland Revenue Department (IRD) in Namibia was found to have ineffective organisational processes, inadequate resources, and a lack of focus on skills development. This has negatively affected the effectiveness of tax administration in the country. The study recommended that the IRD should give importance to the creation of awareness among taxpayers and the continuous development of employee skills in order to improve their competences in revenue administration. The IRD should also increase the level of automation of an adm…
author: Claasen, Williams Hendrich
language: en
keywords: Tax administration efficiency in Namibia, Namibia’s inland revenue authority
date published: 2022
date modified: 2026-07-27T20:21:56Z
provider: University of Namibia
publisher: Networked Digital Library of Theses and Dissertations
type: WebPage
source organization: University of Namibia

PropertyValue
property ID: Handle
value: http://hdl.handle.net/11070/3190