Improving Patient-Provider Communication in the Health Care context

The following study focuses on ways in which health care providers seem to competently breaking bad news to patients that are college age (18-25yrs old). Breaking bad news is an inevitable and daunting part of working in the health care profession. Delivering this type of news to college age students could occur more frequently than with other cohorts. Buckman (1992) presents methodology for teaching breaking bad news to health care providers in the form of the SPIKES model, which are similar to the identified “essential elements” of communication in medical encounters described by communication scholars (Makoul, 2001). Several interviews were conducted with college age participants who had bad news broken to them by a health care provider. These bad news situations ranged from STDs, death of a family member, life long illness, and sport injuries. Two over arching themes of effective and ineffective ways to break bad news were present in the data; the sub-categories of express caring and being direct were shown as effective ways to break bad news to college age students and robotic and non-responsive as ineffective. The findings presented in this study can provide health care providers with insight on how to improve communication skills when working with college age patients.

Name thesis:degree_name

Master of Arts (MA)

Grantor dc:publisher

University of Montana

Year

2012

Author dc:creator

• Glidden, Charlotte M

• breaking bad news
• college students
• Health communication
• holistic health care
• patient-provider communication

Repository record dc:identifier

https://scholarworks.umt.edu/etd/559

OAI identifier oai:identifier

oai:scholarworks.umt.edu:etd-1578