{"id":{"repo_id":"mo-state","oai_identifier":"oai:bearworks.missouristate.edu:theses-2031"},"canonical_url":"https://search.dev.ndltd.org/etd/mo-state/oai:bearworks.missouristate.edu:theses-2031","repository":{"repo_id":"mo-state","name":"Missouri State University","base_url":"https://bearworks.missouristate.edu/do/oai/"},"display":{"title":"Changing From The Physician-Patient To The Physician-Consumer Relationship: Examining Consumer Involvement In Medical Interactions","abstract":"Are health care consumers involved in their healthcare? This study presents a measure that attempts to answer this question. Involvement has been conceptualized in several ways by several researchers across the communication discipline (e.g., Cegala, 1981; Cegala, Cegala, 1984; Cegala, 1989; Goffman, 1963; Parrot, 1995; Petty & Cacioppo, 1979; Petty, Cacioppo & Goldman, 1981; Villaume & Cegala, 1988). In this study, involvement is defined similary to Cegala (1981) as levels of attention in face-to-face interpersonal interaction between the consumer and physician. This study takes a general systems perspective in exploring patient involvement with the physician-consumer relationship by examining the objects, attributes, relationships, and the environment. Thompson (1986) states that involved consumers enjoy greater health than uninvolved consumers. The Consumer Involvement Scale (CIS) was developed to test consumers' involvement level when communicating with physicians in this study. The CIS measures four strategies identified by Thompson (1986) including consumers' question preparation, asking questions, listening, and stating expectations, in addition to discovering consumers overall feelings toward being involved in the decision making process. The scale showed an overall reported reliability of .71. Overall, the participants (N_=300) in this sample reported being moderately involved (M_=4.70,S_D_=.71).","abstract_html":"Are health care consumers involved in their healthcare? This study presents a measure that attempts to answer this question. Involvement has been conceptualized in several ways by several researchers across the communication discipline (e.g., Cegala, 1981; Cegala, Cegala, 1984; Cegala, 1989; Goffman, 1963; Parrot, 1995; Petty & Cacioppo, 1979; Petty, Cacioppo & Goldman, 1981; Villaume & Cegala, 1988). In this study, involvement is defined similary to Cegala (1981) as levels of attention in face-to-face interpersonal interaction between the consumer and physician. This study takes a general systems perspective in exploring patient involvement with the physician-consumer relationship by examining the objects, attributes, relationships, and the environment. Thompson (1986) states that involved consumers enjoy greater health than uninvolved consumers. The Consumer Involvement Scale (CIS) was developed to test consumers' involvement level when communicating with physicians in this study. The CIS measures four strategies identified by Thompson (1986) including consumers' question preparation, asking questions, listening, and stating expectations, in addition to discovering consumers overall feelings toward being involved in the decision making process. The scale showed an overall reported reliability of .71. Overall, the participants (N_=300) in this sample reported being moderately involved (M_=4.70,S_D_=.71).","abstract_has_math":false,"creators":["Quick, Brian"],"institution":null,"degree_name":"Master of Arts in Communication","degree_level":"Masters","degree_discipline":"Communication","degree_department":null,"school":null,"contributors":["Kelly McNeilis"],"advisors":[],"committee_chairs":[],"committee_members":[],"year":2001,"date_issued":"2001-05-01T07:00:00Z","date_published":"2001-05-01T07:00:00Z","updated_at":"2026-07-24T03:16:06Z","subjects":["Communication"],"languages":[],"rights":["© Brian Quick"],"rights_urls":[],"identifier_entries":[]},"links":{"outbound_url":"https://bearworks.missouristate.edu/theses/1030","outbound_label":"Repository record","outbound_source":"dc:identifier"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor","label":"Contributor","values":["Kelly McNeilis"]},{"key":"dc:creator","label":"Author","values":["Quick, Brian"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"thesis:degree_discipline","label":"Discipline","values":["Communication"]},{"key":"thesis:degree_level","label":"Degree Level","values":["Masters"]},{"key":"thesis:degree_name","label":"Degree Name","values":["Master of Arts in Communication"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["Communication"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:rights","label":"Dc Rights","values":["© Brian Quick"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier","label":"Identifier","values":["https://bearworks.missouristate.edu/theses/1030"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description.abstract","label":"Abstract","values":["Are health care consumers involved in their healthcare? This study presents a measure that attempts to answer this question. Involvement has been conceptualized in several ways by several researchers across the communication discipline (e.g., Cegala, 1981; Cegala, Cegala, 1984; Cegala, 1989; Goffman, 1963; Parrot, 1995; Petty & Cacioppo, 1979; Petty, Cacioppo & Goldman, 1981; Villaume & Cegala, 1988). In this study, involvement is defined similary to Cegala (1981) as levels of attention in face-to-face interpersonal interaction between the consumer and physician. This study takes a general systems perspective in exploring patient involvement with the physician-consumer relationship by examining the objects, attributes, relationships, and the environment. Thompson (1986) states that involved consumers enjoy greater health than uninvolved consumers. The Consumer Involvement Scale (CIS) was developed to test consumers' involvement level when communicating with physicians in this study. The CIS measures four strategies identified by Thompson (1986) including consumers' question preparation, asking questions, listening, and stating expectations, in addition to discovering consumers overall feelings toward being involved in the decision making process. The scale showed an overall reported reliability of .71. Overall, the participants (N_=300) in this sample reported being moderately involved (M_=4.70,S_D_=.71)."]},{"key":"dc:title","label":"Title","values":["Changing From The Physician-Patient To The Physician-Consumer Relationship: Examining Consumer Involvement In Medical Interactions"]}]}],"canonical_facts":{"dc:contributor":["Kelly McNeilis"],"dc:creator":["Quick, Brian"],"dc:description.abstract":["Are health care consumers involved in their healthcare? This study presents a measure that attempts to answer this question. Involvement has been conceptualized in several ways by several researchers across the communication discipline (e.g., Cegala, 1981; Cegala, Cegala, 1984; Cegala, 1989; Goffman, 1963; Parrot, 1995; Petty & Cacioppo, 1979; Petty, Cacioppo & Goldman, 1981; Villaume & Cegala, 1988). In this study, involvement is defined similary to Cegala (1981) as levels of attention in face-to-face interpersonal interaction between the consumer and physician. This study takes a general systems perspective in exploring patient involvement with the physician-consumer relationship by examining the objects, attributes, relationships, and the environment. Thompson (1986) states that involved consumers enjoy greater health than uninvolved consumers. The Consumer Involvement Scale (CIS) was developed to test consumers' involvement level when communicating with physicians in this study. The CIS measures four strategies identified by Thompson (1986) including consumers' question preparation, asking questions, listening, and stating expectations, in addition to discovering consumers overall feelings toward being involved in the decision making process. The scale showed an overall reported reliability of .71. Overall, the participants (N_=300) in this sample reported being moderately involved (M_=4.70,S_D_=.71)."],"dc:identifier":["https://bearworks.missouristate.edu/theses/1030"],"dc:rights":["© Brian Quick"],"dc:subject":["Communication"],"dc:title":["Changing From The Physician-Patient To The Physician-Consumer Relationship: Examining Consumer Involvement In Medical Interactions"],"thesis:degree_discipline":["Communication"],"thesis:degree_level":["Masters"],"thesis:degree_name":["Master of Arts in Communication"]},"updated_at":"2026-07-24T03:16:06Z"}