{"id":{"repo_id":"mo-state","oai_identifier":"oai:bearworks.missouristate.edu:theses-1279"},"canonical_url":"https://search.dev.ndltd.org/etd/mo-state/oai:bearworks.missouristate.edu:theses-1279","repository":{"repo_id":"mo-state","name":"Missouri State University","base_url":"https://bearworks.missouristate.edu/do/oai/"},"display":{"title":"Quality Circles and the Communication Satisfaction of Participants","abstract":"The following study investigated the relationship between quality circle participation and communication satisfaction. It was hypothesized that a positive relationship existed between communication satisfaction and quality circle participation. The study employed established criteria of communication satisfaction operationalized through the Downs-Hazen measure of communication satisfaction. The two study groups, participants and non-participants of an established quality circle program, were non-production workers of a local manufacturing plant. The 39-item LIkert-type scale was distributed and collected from 111 employees. The hypothesis was not confirmed. The discussion presents the implications of the results as well as suggestions for future research.","abstract_html":"The following study investigated the relationship between quality circle participation and communication satisfaction. It was hypothesized that a positive relationship existed between communication satisfaction and quality circle participation. The study employed established criteria of communication satisfaction operationalized through the Downs-Hazen measure of communication satisfaction. The two study groups, participants and non-participants of an established quality circle program, were non-production workers of a local manufacturing plant. The 39-item LIkert-type scale was distributed and collected from 111 employees. The hypothesis was not confirmed. The discussion presents the implications of the results as well as suggestions for future research.","abstract_has_math":false,"creators":["Lynch, Thomas Ward"],"institution":null,"degree_name":"Master of Arts in Communication","degree_level":"Masters","degree_discipline":"Communication","degree_department":null,"school":null,"contributors":["John Bourhis"],"advisors":[],"committee_chairs":[],"committee_members":[],"year":1990,"date_issued":"1990-07-01T07:00:00Z","date_published":"1990-07-01T07:00:00Z","updated_at":"2026-07-24T03:15:17Z","subjects":["Communication"],"languages":[],"rights":["© Thomas Ward Lynch"],"rights_urls":[],"identifier_entries":[]},"links":{"outbound_url":"https://bearworks.missouristate.edu/theses/278","outbound_label":"Repository record","outbound_source":"dc:identifier"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor","label":"Contributor","values":["John Bourhis"]},{"key":"dc:creator","label":"Author","values":["Lynch, Thomas Ward"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"thesis:degree_discipline","label":"Discipline","values":["Communication"]},{"key":"thesis:degree_level","label":"Degree Level","values":["Masters"]},{"key":"thesis:degree_name","label":"Degree Name","values":["Master of Arts in Communication"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["Communication"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:rights","label":"Dc Rights","values":["© Thomas Ward Lynch"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier","label":"Identifier","values":["https://bearworks.missouristate.edu/theses/278"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description.abstract","label":"Abstract","values":["The following study investigated the relationship between quality circle participation and communication satisfaction. It was hypothesized that a positive relationship existed between communication satisfaction and quality circle participation. The study employed established criteria of communication satisfaction operationalized through the Downs-Hazen measure of communication satisfaction. The two study groups, participants and non-participants of an established quality circle program, were non-production workers of a local manufacturing plant. The 39-item LIkert-type scale was distributed and collected from 111 employees. The hypothesis was not confirmed. The discussion presents the implications of the results as well as suggestions for future research."]},{"key":"dc:title","label":"Title","values":["Quality Circles and the Communication Satisfaction of Participants"]}]}],"canonical_facts":{"dc:contributor":["John Bourhis"],"dc:creator":["Lynch, Thomas Ward"],"dc:description.abstract":["The following study investigated the relationship between quality circle participation and communication satisfaction. It was hypothesized that a positive relationship existed between communication satisfaction and quality circle participation. The study employed established criteria of communication satisfaction operationalized through the Downs-Hazen measure of communication satisfaction. The two study groups, participants and non-participants of an established quality circle program, were non-production workers of a local manufacturing plant. The 39-item LIkert-type scale was distributed and collected from 111 employees. The hypothesis was not confirmed. The discussion presents the implications of the results as well as suggestions for future research."],"dc:identifier":["https://bearworks.missouristate.edu/theses/278"],"dc:rights":["© Thomas Ward Lynch"],"dc:subject":["Communication"],"dc:title":["Quality Circles and the Communication Satisfaction of Participants"],"thesis:degree_discipline":["Communication"],"thesis:degree_level":["Masters"],"thesis:degree_name":["Master of Arts in Communication"]},"updated_at":"2026-07-24T03:15:17Z"}