{"id":{"repo_id":"mit","oai_identifier":"oai:dspace.mit.edu:1721.1/70800"},"canonical_url":"https://search.dev.ndltd.org/etd/mit/oai:dspace.mit.edu:1721.1/70800","repository":{"repo_id":"mit","name":"MIT","base_url":"https://dspace.mit.edu/oai/request"},"display":{"title":"A study in product-service systems strategies","abstract":"What are examples of successful companies innovating in services to create Product- Service Systems that can command a price that exceeds the cost of capital and enhance, protect, or replace the core products? After a brief literature review and discussion of the challenges of classifying and defining services and how they are related to products, this thesis provides a series of brief case studies looking at how companies construct a services strategy that complements, strengthens, or replaces their product strategy. Service-centric offerings are categorized into three primary types: product-based (e.g. customization or repair), information-based (e.g. telematics), and value-based (e.g. financing, leasing, or utilities). The thesis focuses on positive examples, but some negative examples are also presented. Summary conclusions on the nature and elements of successful product-services strategy are also presented. Primary research tools are corporate annual reports, SEC 10-K (and other) filings, corporate websites, the Internet, and business research tools like Orvis, Hoovers, and Lexis-Nexis. The thesis studies mainly (but not exclusively) publically traded US-based companies with a strong emphasis on the automotive, heavy machinery, and information technology sectors.","abstract_html":"What are examples of successful companies innovating in services to create Product- Service Systems that can command a price that exceeds the cost of capital and enhance, protect, or replace the core products? After a brief literature review and discussion of the challenges of classifying and defining services and how they are related to products, this thesis provides a series of brief case studies looking at how companies construct a services strategy that complements, strengthens, or replaces their product strategy. Service-centric offerings are categorized into three primary types: product-based (e.g. customization or repair), information-based (e.g. telematics), and value-based (e.g. financing, leasing, or utilities). The thesis focuses on positive examples, but some negative examples are also presented. Summary conclusions on the nature and elements of successful product-services strategy are also presented. Primary research tools are corporate annual reports, SEC 10-K (and other) filings, corporate websites, the Internet, and business research tools like Orvis, Hoovers, and Lexis-Nexis. The thesis studies mainly (but not exclusively) publically traded US-based companies with a strong emphasis on the automotive, heavy machinery, and information technology sectors.","abstract_has_math":false,"creators":["Moran, Mark D"],"institution":"Massachusetts Institute of Technology","degree_name":null,"degree_level":null,"degree_discipline":null,"degree_department":"Massachusetts Institute of Technology. Engineering Systems Division.","school":null,"contributors":[],"advisors":["Michael Cusumano."],"committee_chairs":[],"committee_members":[],"year":2011,"date_issued":"2011","date_published":"2011","updated_at":"2026-07-22T22:21:09Z","subjects":["Engineering Systems Division.","System Design and Management Program."],"languages":["eng"],"rights":["M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 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