Metrics for enterprise transformation

The objective of this thesis is to depict the role of metrics in the evolving journey of enterprise transformation. To this end, three propositions are explored: (i) metrics and measurement systems drive transformation, (ii) employee engagement is a proxy to gauge transformation progress; and (iii) metric considerations enable enterprise transformation when systematically executed as part of a transformation roadmap. To explore this problem, the aerospace measurement community was consulted to help grasp a better understanding of the context in which transformation is currently defined and measured. Once the problem space was defined, the environment of doing research with the enterprise as the unit of analysis was described with the intent of exploring the role of metrics and transformation. In particular, the performance measurement literature helped identify tools and methods used to select metrics to enable decision making at the enterprise level. After this review, two case studies were performed, considering: (1) the implementation of a bottom-up measurement system to drive transformation and (2) the effect of a top-down corporate measurement system on the enterprise. The first case study revealed insights regarding the benefits and challenges of implementing measurement systems and highlighted the use of employee engagement as a proxy to measure enterprise transformation. In the second case study, contemporary measurement issues were discussed and mapped to an Eight Views of the Enterprise analysis to identify critical enterprise interactions.

Department dc:contributor.department

Massachusetts Institute of Technology. Department of Aeronautics and Astronautics

Grantor dc:publisher

Massachusetts Institute of Technology

Year dc:date.issued

2009

Author dc:creator

• Blackburn, Craig D. (Craig David), S. M. Massachusetts Institute of Technology

Advisor dc:contributor.advisor

• Ricardo Valerdi.

• Engineering Systems Division.
• Technology and Policy Program.
• Aeronautics and Astronautics.

Statement dc:rights

• M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission.

Licence dc:rights.uri

• http://dspace.mit.edu/handle/1721.1/7582

Language dc:language.iso

eng

Handle dc:identifier.uri

http://hdl.handle.net/1721.1/54657

OAI identifier oai:identifier

oai:dspace.mit.edu:1721.1/54657