Organizational and human behavioral factors on performance of a hospital information system : a case study from a large teaching hospital in the Boston area

Improvement in efficiency of healthcare in the United States is an urgent issue. Information technology is seen as one of key solutions to improve efficiency. As such, hospitals in the United States are rapidly adopting information technology. However, past studies on information technology development projects in other industries have documented a very high rate of failure, typically attributable to the lack of treatment of organizational and behavioral factors. These studies placed their focus on the development phase of information technology projects but very few studied the performance of installed information systems and factors affecting their performance. In our study, we developed an analytical framework to measure the performance of an existing information system and to identify determinants of its performance based on the Performance of Routine Information System Management Framework by MEASURE Evaluation Project, United States Agency for International Development. Performance is defined as the quality of data and the use of information an information system generates. Technical, behavioral, and organizational factors are considered as determinants of Performance.

Department dc:contributor.department

Sloan School of Management.

Grantor dc:publisher

Massachusetts Institute of Technology

Year dc:date.issued

2007

Author dc:creator

• Hozumi, Dairiku

Advisor dc:contributor.advisor

• Gabriel R. Bitran.

• Sloan School of Management.

Statement dc:rights

• M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission.

Licence dc:rights.uri

• http://dspace.mit.edu/handle/1721.1/7582

Language dc:language.iso

eng

Handle dc:identifier.uri

http://hdl.handle.net/1721.1/39513

OAI identifier oai:identifier

oai:dspace.mit.edu:1721.1/39513