Developing attribute acquisition strategies in spoken dialogue systems via user simulation

A spoken dialogue system (SDS) is an application that supports conversational interaction with a human to perform some task. SDSs are emerging as an intuitive and efficient means for accessing information. A critical barrier to their widespread deployment remains in the form of communication breakdown at strategic points in the dialogue, often when the user tries to supply a named entity from a large or open vocabulary set. For example, a weather system might know several thousand cities, but there is no easy way to inform the user about what those cities are. The system will likely misrecognize any unknown city as some known city. The inability of a system to acquire an unknown value can lead to unpredictable behavior by the system, as well as by the user. This thesis presents a framework for developing attribute acquisition strategies with a simulated user. We specifically focus on the acquisition of unknown city names in a flight domain, through a spell-mode subdialogue. Collecting data from real users is costly in both time and resources. In addition, our goal is to focus on situations that tend to occur sporadically in real dialogues, depending on the domain and the user's experience in that domain.

Department dc:contributor.department

Massachusetts Institute of Technology. Dept. of Electrical Engineering and Computer Science.

Grantor dc:publisher

Massachusetts Institute of Technology

Year dc:date.issued

2006

Author dc:creator

• Filisko, Edward A. (Edward Anthony), 1977-

Advisor dc:contributor.advisor

• Stephanie Seneff.

• Electrical Engineering and Computer Science.

Statement dc:rights

• M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission.

Licence dc:rights.uri

• http://dspace.mit.edu/handle/1721.1/7582

Language dc:language.iso

eng

Handle dc:identifier.uri

http://hdl.handle.net/1721.1/37914

OAI identifier oai:identifier

oai:dspace.mit.edu:1721.1/37914