Order fulfillment in online retailing : what goes where

We present three problems motivated by order fulfillment in online retailing. First, we focus on one warehouse or fulfillment center. To optimize the storage space and labor, an e-tailer splits the warehouse into two regions with different storage densities. One is for picking customer orders and the other to hold a reserve stock that replenishes the picking area. Consequently, the warehouse is a two-stage serial system. We investigate an inventory system where demand is stochastic by minimizing the total expected inventory- related costs subject to a space constraint. We develop an approximate model for a periodic review, nested ordering policy. Furthermore, we extend the formulation to account for shipping delays and advance order information. We report on tests of the model with data from a major e-tailer. Second, we focus on the entire network of warehouses and customers. When a customer order occurs, the e-tailer assigns the order to one or more of its warehouses and/or drop- shippers, so as to minimize procurement and transportation costs, based on the available current information. However, this assignment is necessarily myopic as it cannot account for any subsequent customer orders or future inventory replenishments.

Department dc:contributor.department

Massachusetts Institute of Technology. Operations Research Center

Grantor dc:publisher

Massachusetts Institute of Technology

Year dc:date.issued

2005

Author dc:creator

• Xu, Ping Josephine

Advisor dc:contributor.advisor

• Stephen C. Graves.

• Operations Research Center.

Statement dc:rights

• M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission.

Licence dc:rights.uri

• http://dspace.mit.edu/handle/1721.1/7582

Language dc:language.iso

eng

Handle dc:identifier.uri

http://hdl.handle.net/1721.1/33672

OAI identifier oai:identifier

oai:dspace.mit.edu:1721.1/33672