Development of a comprehensive supply chain performance measurement system : a case study in the grocery retail industry

While companies are looking for a single solution or a set of metrics that they can apply to measure their supply chain performance, it is clear that such a single solution does not exist. An effective supply chain performance measurement system has to align with a company's own supply chain processes. This thesis, based on the research of several established performance measurement models including the Balanced Scorecard and the SCOR Model, provides a framework for companies to build their supply chain performance measurement systems in-house. This thesis recommends a roadmap consisting of eight steps for companies to follow in the design and implementation phases of establishing a supply chain measurement system. The result is a set of 21 performance metrics is proposed that can be used by a company in the grocery retail industry to measure the efficiency of its supply chain. This metric set is well balanced because it encompasses six different criteria: comprehensive, causally oriented, vertically integrated, horizontally integrated, internally comparable, and useful. In conclusion, it is critical for companies from different industries to custom-tailor their own set of performance metrics, based on a careful evaluation of their individual business processes and supply chain performance objectives, that will allow management to do a better job utilizing existing capital resources and planning for strategic change and business development.

Department dc:contributor.department

Massachusetts Institute of Technology. Engineering Systems Division.

Grantor dc:publisher

Massachusetts Institute of Technology

Year dc:date.issued

2004

Author dc:creator

• Chou, Chih-Fen, 1976-

Advisor dc:contributor.advisor

• Chris Caplice.

• Engineering Systems Division.

Statement dc:rights

• M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission.

Licence dc:rights.uri

• http://dspace.mit.edu/handle/1721.1/7582

Language dc:language.iso

eng

Handle dc:identifier.uri

http://hdl.handle.net/1721.1/29520

OAI identifier oai:identifier

oai:dspace.mit.edu:1721.1/29520