Predictive analysis of installation and operational qualification issues vs. process severity events

As the retail industry grows more popular, ABCD, a world-class electronic commerce (e-commerce) business, is increasingly building new Fulfillment Centers (FCs) to support this rapid demand growth. It is integral for ABCD to validate the installation quality and functionality of Material Handling Equipment (MHE) in these newly built FCs so operations can avoid errors. To achieve this objective, ABCD introduced the Installation and Operational Qualification (IOQ) process in late 2014. While the IOQ process reduces early operational failures, it does not completely eliminate them. Inadequate IOQ and tighter installation timelines are leading to degraded installation quality, resulting in operational issues and costs for ABCD. As the FC network continues to grow, there is a need to improve installation quality to reduce early operational issues and enhance the FC start-up experience.

Name thesis:degree_name

Master

Department dc:contributor.department

Sloan School of Management

Grantor dc:publisher

Massachusetts Institute of Technology

Year dc:date.issued

2020

Author dc:creator

• Poudyal, Bidusha.

Advisor dc:contributor.advisor

• Duane S. Boning and Negin (Nicki) Golrezaei.

• Sloan School of Management.
• Electrical Engineering and Computer Science.
• Leaders for Global Operations Program.

Statement dc:rights

• MIT theses may be protected by copyright. Please reuse MIT thesis content according to the MIT Libraries Permissions Policy, which is available through the URL provided.

Licence dc:rights.uri

• http://dspace.mit.edu/handle/1721.1/7582

Language dc:language.iso

eng

Handle dc:identifier.uri

https://hdl.handle.net/1721.1/126913

OAI identifier oai:identifier

oai:dspace.mit.edu:1721.1/126913