Deploying the right technology : a framework for digital strategy and selection at the United States Postal Service to shape the future of work

With the rapid evolution of technology from more affordable hardware and data storage to artificial intelligence, companies must evolve their technology strategy to remain relevant. Federal agencies are no exception as they continue to deploy transformational technology to improve services for the American public. An important issue has surfaced in the evolution of technology and the increasing speed of innovation where companies no longer need to find technologies to solve their problems, rather they need to select the right technologies to focus their attention to best define the future of work. Methodologies are common across industries but how do they apply to public service? Is a qualitative or quantitative process possible for vetting new and existing technology implementations while remaining adaptive and service-oriented? This paper explores the development of a framework that provides guidance on deploying the right technologies. I will draw on desk research of existing methodologies while gathering information on effectiveness of past deployments to define a guiding framework for technology selection. These findings can assist in future decisions for technology investment along with tripwires for retiring existing technologies.

Name thesis:degree_name

Master

Department dc:contributor.department

Sloan School of Management

Grantor dc:publisher

Massachusetts Institute of Technology

Year dc:date.issued

2020

Author dc:creator

• Lawson, Angela Dawn.

Advisor dc:contributor.advisor

• Anjali Sastry.

• Sloan School of Management.

Statement dc:rights

• MIT theses may be protected by copyright. Please reuse MIT thesis content according to the MIT Libraries Permissions Policy, which is available through the URL provided.

Licence dc:rights.uri

• http://dspace.mit.edu/handle/1721.1/7582

Language dc:language.iso

eng

Handle dc:identifier.uri

https://hdl.handle.net/1721.1/126905

OAI identifier oai:identifier

oai:dspace.mit.edu:1721.1/126905