{"id":{"repo_id":"mit","oai_identifier":"oai:dspace.mit.edu:1721.1/113768"},"canonical_url":"https://search.dev.ndltd.org/etd/mit/oai:dspace.mit.edu:1721.1/113768","repository":{"repo_id":"mit","name":"MIT","base_url":"https://dspace.mit.edu/oai/request"},"display":{"title":"Using DMAIC methodology to optimize data processing cycles with an overall goal of improving root cause analysis procedure","abstract":"The main objective of this thesis is to use the DMAIC methodology to streamline customer related procedures in Waters Corporation in order to improve root cause analysis (RCA) capability. First, a software based approach is proposed to streamline the data collection stage in the field. The proposed system would ensure that field service reports capture essential information, are consistent, and are more easily filled out while at the customer site. 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