A study of waiters' occupational identity and its effect on staff turnover within the context of Michelin-starred restaurants in London
type: CreativeWork
description: This study aims to develop a comprehensive understanding of the relationship between waiters’ occupational identity and its antecedents. The consequences of occupational identity on work engagement and employee turnover are explored. The development of occupational identity includes progressing, transforming, conserving, emphasising or evaluating existing identities; consequently, instead of considering the formation of identity as a simple procedure of accepting a work position, occupational identity is an interactive and problematic procedure. Occupational identity is not a rigid construct but is constantly shaped by engagement with the values of companies and occupational life. Traditionally, research has concentrated on the merely operational aspect of workers’ jobs. In contrast, this research aims to concentrate on waiters’ sense of self and their identity in the workplace. Additionally, limited studies have focused on the relationship between occupational identity, its antecedents and consequences. This study applies a mixed-methodology, with predominion of quantitative approach, which is reinforced by understandings from an exploratory process which includes in-depth interiews and focus groups discussions. The conceptual model was created from the existing literature and qualitative study. In the second phase, the same conceptual model was adopted to assess waiters’ perceptions in the context of Michelin-starred restaurnats in London. A sample of 398 participants permitted multivariate analysis of data to be undertaken. Exploratory factor analysis (EFA) was performed, Cronbach-alpha and confirmatory factor analysis (CFA) were also performed to guarantee that the scales developed and adapted were strong in terms of reliability and validity. Structural equation modelling (SEM) allowed the hypotheses between constructs to be scrutinised. The model established a good fit to the data, good convergent, discriminant and nomological validity and reliability. Founded …
abstract: This study aims to develop a comprehensive understanding of the relationship between waiters’ occupational identity and its antecedents. The consequences of occupational identity on work engagement and employee turnover are explored. The development of occupational identity includes progressing, transforming, conserving, emphasising or evaluating existing identities; consequently, instead of considering the formation of identity as a simple procedure of accepting a work position, occupational identity is an interactive and problematic procedure. Occupational identity is not a rigid construct but is constantly shaped by engagement with the values of companies and occupational life. Traditionally, research has concentrated on the merely operational aspect of workers’ jobs. In contrast, this research aims to concentrate on waiters’ sense of self and their identity in the workplace. Additionally, limited studies have focused on the relationship between occupational identity, its antecedents and consequences. This study applies a mixed-methodology, with predominion of quantitative approach, which is reinforced by understandings from an exploratory process which includes in-depth interiews and focus groups discussions. The conceptual model was created from the existing literature and qualitative study. In the second phase, the same conceptual model was adopted to assess waiters’ perceptions in the context of Michelin-starred restaurnats in London. A sample of 398 participants permitted multivariate analysis of data to be undertaken. Exploratory factor analysis (EFA) was performed, Cronbach-alpha and confirmatory factor analysis (CFA) were also performed to guarantee that the scales developed and adapted were strong in terms of reliability and validity. Structural equation modelling (SEM) allowed the hypotheses between constructs to be scrutinised. The model established a good fit to the data, good convergent, discriminant and nomological validity and reliability. Founded …
author: Jerez Jerez, M.
date published: 2019
date modified: 2026-07-24T03:04:28Z
provider: Middlesex University
publisher: Networked Digital Library of Theses and Dissertations
type: WebPage
source organization: Middlesex University