{"id":{"repo_id":"maryland","oai_identifier":"oai:drum.lib.umd.edu:1903/19964"},"canonical_url":"https://search.dev.ndltd.org/etd/maryland/oai:drum.lib.umd.edu:1903/19964","repository":{"repo_id":"maryland","name":"University of Maryland","base_url":"https://api.drum.lib.umd.edu/server/oai/request"},"display":{"title":"Designing Cyberbullying Prevention and Mitigation Tools","abstract":"While cyberbullying is prevalent among adolescents, attempts by researchers to evaluate mechanisms for its prevention and mitigation have been largely non-existent. In this dissertation, I argue that the complex nature of cyberbullying, made more challenging by the affordances of diverse social media, cannot be solved through strictly algorithmic approaches. Instead, I employ multidisciplinary methods to evaluate data generated by teens on social media and work with teens to develop and test potential cyberbullying mitigation solutions. I further argue that solutions focused on improving users' well-being after being targeted online offer designers a valuable tool in fighting back against the harm caused by cyberbullying. Based on the interdisciplinary studies conducted in this dissertation, I offer design recommendations for cyberbullying prevention and mitigation tools. I address the mitigation of adolescent cyberbullying through a multi-methodological approach: 1) data-centric exploratory study of discourse occurring alongside cyberbullying 2) an experimental design of reactions to positive messages in response to cyberbullying 3) human-centered participatory design to design cyberbullying mitigation prototypes and 4) a longitudinal study evaluating the effectiveness of cyberbullying mitigation tools. I offer design recommendations for building and administering cyberbullying mitigation tools. This dissertation begins with a data-centric study to understand \\textit{why} users are motivated to post and interact through ASKfm, a social media platform that affords cyberbullying and how anonymity and the site's other affordances affect these interactions. I discuss the unique affordances specific to semi-anonymous Q\\&A social media platforms and how such affordances enable users to engage in self-disclosure and gaining social support on sensitive topics. I then present two studies to first determine if users will be receptive to anonymous positive messages responding to bullying messages, then to administer positive messages or \\textit{Cyberbully Reversal Pings} to ASKfm users who have received bullying messages. I then use a human-centered approach methodology to co-design cyberbullying prototypes with teens. I use the design recommendations derived from the participatory design study to test the impact of a cyberbullying mitigation system. I address technological mechanisms to mitigate sadness and decline in well-being caused by negative online experiences and cyberbullying. I administer cyberbullying mitigation through technology-mediated memory; in other words, I use positive posts and images participants have previously shared on social media to remind them of existing social support in users’ social networks. The studies in this dissertation comprise of a mixed methods approach to understand social media platforms on which cyberbullying occurs, work collaboratively with users to design mitigation platforms and ultimately evaluate a cyberbullying mitigation platform with real users. These aforementioned studies result in design recommendations for building cyberbullying mitigation tools and design recommendations for designing a study to evaluate a cyberbullying mitigation tool.","abstract_html":"While cyberbullying is prevalent among adolescents, attempts by researchers to evaluate mechanisms for its prevention and mitigation have been largely non-existent. In this dissertation, I argue that the complex nature of cyberbullying, made more challenging by the affordances of diverse social media, cannot be solved through strictly algorithmic approaches. Instead, I employ multidisciplinary methods to evaluate data generated by teens on social media and work with teens to develop and test potential cyberbullying mitigation solutions. I further argue that solutions focused on improving users' well-being after being targeted online offer designers a valuable tool in fighting back against the harm caused by cyberbullying. Based on the interdisciplinary studies conducted in this dissertation, I offer design recommendations for cyberbullying prevention and mitigation tools. I address the mitigation of adolescent cyberbullying through a multi-methodological approach: 1) data-centric exploratory study of discourse occurring alongside cyberbullying 2) an experimental design of reactions to positive messages in response to cyberbullying 3) human-centered participatory design to design cyberbullying mitigation prototypes and 4) a longitudinal study evaluating the effectiveness of cyberbullying mitigation tools. I offer design recommendations for building and administering cyberbullying mitigation tools. This dissertation begins with a data-centric study to understand \\textit{why} users are motivated to post and interact through ASKfm, a social media platform that affords cyberbullying and how anonymity and the site's other affordances affect these interactions. I discuss the unique affordances specific to semi-anonymous Q\\&A social media platforms and how such affordances enable users to engage in self-disclosure and gaining social support on sensitive topics. I then present two studies to first determine if users will be receptive to anonymous positive messages responding to bullying messages, then to administer positive messages or \\textit{Cyberbully Reversal Pings} to ASKfm users who have received bullying messages. I then use a human-centered approach methodology to co-design cyberbullying prototypes with teens. I use the design recommendations derived from the participatory design study to test the impact of a cyberbullying mitigation system. I address technological mechanisms to mitigate sadness and decline in well-being caused by negative online experiences and cyberbullying. I administer cyberbullying mitigation through technology-mediated memory; in other words, I use positive posts and images participants have previously shared on social media to remind them of existing social support in users’ social networks. The studies in this dissertation comprise of a mixed methods approach to understand social media platforms on which cyberbullying occurs, work collaboratively with users to design mitigation platforms and ultimately evaluate a cyberbullying mitigation platform with real users. These aforementioned studies result in design recommendations for building cyberbullying mitigation tools and design recommendations for designing a study to evaluate a cyberbullying mitigation tool.","abstract_has_math":false,"creators":["Ashktorab, Zahra"],"institution":null,"degree_name":null,"degree_level":null,"degree_discipline":null,"degree_department":"Library & Information Services","school":null,"contributors":[],"advisors":["Vitak, Jessica","Golbeck, Jennifer"],"committee_chairs":[],"committee_members":[],"year":2017,"date_issued":"2017","date_published":"2017","updated_at":"2026-07-24T03:02:13Z","subjects":[],"languages":["en"],"rights":[],"rights_urls":[],"identifier_entries":[{"key":"dc:identifier","label":"Identifier","values":["https://doi.org/10.13016/M2RX93D8P"],"render_values":[{"text":"https://doi.org/10.13016/M2RX93D8P","href":"https://doi.org/10.13016/M2RX93D8P","code":true}]}]},"links":{"outbound_url":"http://hdl.handle.net/1903/19964","outbound_label":"Handle","outbound_source":"dc:identifier.uri"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor.advisor","label":"Advisor","values":["Vitak, Jessica","Golbeck, Jennifer"]},{"key":"dc:contributor.department","label":"Department","values":["Library & Information Services"]},{"key":"dc:creator","label":"Author","values":["Ashktorab, Zahra"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date.accessioned","label":"Dc Date Accessioned","values":["2017-09-14T05:42:53Z"]},{"key":"dc:date.available","label":"Dc Date Available","values":["2017-09-14T05:42:53Z"]},{"key":"dc:date.issued","label":"Date","values":["2017"]},{"key":"dc:type","label":"Dc Type","values":["Dissertation"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:language.iso","label":"Language (ISO)","values":["en"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier","label":"Identifier","values":["https://doi.org/10.13016/M2RX93D8P"]},{"key":"dc:identifier.uri","label":"Identifier URI","values":["http://hdl.handle.net/1903/19964"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description.abstract","label":"Abstract","values":["While cyberbullying is prevalent among adolescents, attempts by researchers to evaluate mechanisms for its prevention and mitigation have been largely non-existent. In this dissertation, I argue that the complex nature of cyberbullying, made more challenging by the affordances of diverse social media, cannot be solved through strictly algorithmic approaches. Instead, I employ multidisciplinary methods to evaluate data generated by teens on social media and work with teens to develop and test potential cyberbullying mitigation solutions. I further argue that solutions focused on improving users' well-being after being targeted online offer designers a valuable tool in fighting back against the harm caused by cyberbullying. Based on the interdisciplinary studies conducted in this dissertation, I offer design recommendations for cyberbullying prevention and mitigation tools. I address the mitigation of adolescent cyberbullying through a multi-methodological approach: 1) data-centric exploratory study of discourse occurring alongside cyberbullying 2) an experimental design of reactions to positive messages in response to cyberbullying 3) human-centered participatory design to design cyberbullying mitigation prototypes and 4) a longitudinal study evaluating the effectiveness of cyberbullying mitigation tools. I offer design recommendations for building and administering cyberbullying mitigation tools. This dissertation begins with a data-centric study to understand \\textit{why} users are motivated to post and interact through ASKfm, a social media platform that affords cyberbullying and how anonymity and the site's other affordances affect these interactions. I discuss the unique affordances specific to semi-anonymous Q\\&A social media platforms and how such affordances enable users to engage in self-disclosure and gaining social support on sensitive topics. I then present two studies to first determine if users will be receptive to anonymous positive messages responding to bullying messages, then to administer positive messages or \\textit{Cyberbully Reversal Pings} to ASKfm users who have received bullying messages. I then use a human-centered approach methodology to co-design cyberbullying prototypes with teens. I use the design recommendations derived from the participatory design study to test the impact of a cyberbullying mitigation system. I address technological mechanisms to mitigate sadness and decline in well-being caused by negative online experiences and cyberbullying. I administer cyberbullying mitigation through technology-mediated memory; in other words, I use positive posts and images participants have previously shared on social media to remind them of existing social support in users’ social networks. The studies in this dissertation comprise of a mixed methods approach to understand social media platforms on which cyberbullying occurs, work collaboratively with users to design mitigation platforms and ultimately evaluate a cyberbullying mitigation platform with real users. These aforementioned studies result in design recommendations for building cyberbullying mitigation tools and design recommendations for designing a study to evaluate a cyberbullying mitigation tool."]},{"key":"dc:title","label":"Title","values":["Designing Cyberbullying Prevention and Mitigation Tools"]}]}],"canonical_facts":{"dc:contributor.advisor":["Vitak, Jessica","Golbeck, Jennifer"],"dc:contributor.department":["Library & Information Services"],"dc:creator":["Ashktorab, Zahra"],"dc:date.accessioned":["2017-09-14T05:42:53Z"],"dc:date.available":["2017-09-14T05:42:53Z"],"dc:date.issued":["2017"],"dc:description.abstract":["While cyberbullying is prevalent among adolescents, attempts by researchers to evaluate mechanisms for its prevention and mitigation have been largely non-existent. In this dissertation, I argue that the complex nature of cyberbullying, made more challenging by the affordances of diverse social media, cannot be solved through strictly algorithmic approaches. Instead, I employ multidisciplinary methods to evaluate data generated by teens on social media and work with teens to develop and test potential cyberbullying mitigation solutions. I further argue that solutions focused on improving users' well-being after being targeted online offer designers a valuable tool in fighting back against the harm caused by cyberbullying. Based on the interdisciplinary studies conducted in this dissertation, I offer design recommendations for cyberbullying prevention and mitigation tools. I address the mitigation of adolescent cyberbullying through a multi-methodological approach: 1) data-centric exploratory study of discourse occurring alongside cyberbullying 2) an experimental design of reactions to positive messages in response to cyberbullying 3) human-centered participatory design to design cyberbullying mitigation prototypes and 4) a longitudinal study evaluating the effectiveness of cyberbullying mitigation tools. I offer design recommendations for building and administering cyberbullying mitigation tools. This dissertation begins with a data-centric study to understand \\textit{why} users are motivated to post and interact through ASKfm, a social media platform that affords cyberbullying and how anonymity and the site's other affordances affect these interactions. I discuss the unique affordances specific to semi-anonymous Q\\&A social media platforms and how such affordances enable users to engage in self-disclosure and gaining social support on sensitive topics. I then present two studies to first determine if users will be receptive to anonymous positive messages responding to bullying messages, then to administer positive messages or \\textit{Cyberbully Reversal Pings} to ASKfm users who have received bullying messages. I then use a human-centered approach methodology to co-design cyberbullying prototypes with teens. I use the design recommendations derived from the participatory design study to test the impact of a cyberbullying mitigation system. I address technological mechanisms to mitigate sadness and decline in well-being caused by negative online experiences and cyberbullying. I administer cyberbullying mitigation through technology-mediated memory; in other words, I use positive posts and images participants have previously shared on social media to remind them of existing social support in users’ social networks. The studies in this dissertation comprise of a mixed methods approach to understand social media platforms on which cyberbullying occurs, work collaboratively with users to design mitigation platforms and ultimately evaluate a cyberbullying mitigation platform with real users. These aforementioned studies result in design recommendations for building cyberbullying mitigation tools and design recommendations for designing a study to evaluate a cyberbullying mitigation tool."],"dc:identifier":["https://doi.org/10.13016/M2RX93D8P"],"dc:identifier.uri":["http://hdl.handle.net/1903/19964"],"dc:language.iso":["en"],"dc:title":["Designing Cyberbullying Prevention and Mitigation Tools"],"dc:type":["Dissertation"]},"updated_at":"2026-07-24T03:02:13Z"}