The effects of outsourcing on the psychological contract of survivor employees : the case of UK real estate sector
Evolution in the world of work has led to the adoption of outsourcing. These evolutions have not being without challenges hence indicating the need for greater attention to be paid to the complexities surrounding the potential impact of outsourcing on employees. This study focused on the effects of outsourcing on the employees’ perception of the psychological contract. The study explored whether applying a relational content analysis model will give better insight into the complexity of the psychological contract and provide in-depth understanding of what influences the psychological contract. Key relational content analysis concepts and tools such as; reactions and coping strategies, diagrammatic representations and tabular mapping were used. Thirty (30) interviews from five departments (Property management, IT and Administration, Brokerage, Marketing and Valuation) of two estate management organisations were conducted. Data gathered from these interviews were analysed to draw out the reactions and their resulting responses between employees and the organisation. The findings showed that the outsourcing experience was perceived as a violation of the psychological contract by a majority of employees and an in-depth analysis model indeed provides in-depth understanding of the effects of outsourcing on the employees’ perception of the psychological contract and experience of violation. Through the implementation of research approaches the study fully addressed the research questions meeting the requirements for the research objectives.
330 Economics, 650 Management & auxiliary services
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