Improvement of service level through lean tools in a plastics manufacturing company

The plastic industry in household items has grown significantly in Peru in recent years, becoming a highly competitive sector. In this context, a strong service level is required. The company of this research showed a low service level due to high loss incidence of product by 120 per month and a mean time between failures of 416.20 h per month in the injection molding machines. This paper proposed model based on the application of two lean tools: the 5S methodology and planned maintenance. The implementation of this model showed significant improvements: the incidence of lost products was reduced to zero, machine availability was increased by 15%, and the service level was raised by 1.24%. This model demonstrated how lean tools can be effectively used in plastics industry to improve service levels by reducing inefficiencies.

Name thesis:degree_name

Ingeniero Industrial

Level thesis:degree_level

Titulo profesional

Discipline thesis:degree_discipline

Ingeniería Industrial

Grantor dc:publisher

Universidad de Lima

Year dc:date.issued

2026

Author dc:creator

• Flores Ayala, Janicce Danila

Advisor dc:contributor.advisor

• Chávez Ugáz, Rafael

• Servicio al cliente
• Producción eficiente
• Control de inventarios
• Mantenimiento
• Industria y comercio del plástico

Licence dc:rights.uri

• https://purl.org/coar/access_right/c_abf2
• https://creativecommons.org/licenses/by-nc-sa/4.0/

Language dc:language.iso

eng

Handle dc:identifier.uri

https://hdl.handle.net/20.500.12724/24672

OAI identifier oai:identifier

oai:repositorio.ulima.edu.pe:20.500.12724/24672