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Universidad de Lima
Improvement project to reduce waiting times in an EsSalud polyclinic in Ventanilla, Lima-Peru, using the DMAIC methodology
Abstract
dc:description.abstractIn the emergency area of a medical center, the project, using the DMAIC (Define, Measure, Analyze, Improve, Control) methodology, focuses on reducing patient waiting times. Simulation using the ARENA software was the validation methodology chosen to evaluate the impact of the proposed changes. As a result, a significant reduction was obtained in the Average Waiting Time (AWT) for patients, from the moment they arrive at the health facility until they are seen by the corresponding doctor.
Degree
thesis:*- Name thesis:degree_name
- Ingeniero Industrial
- Level thesis:degree_level
- Título profesional
- Discipline thesis:degree_discipline
- Ingeniería Industrial
- Grantor dc:publisher
- Universidad de Lima
- Year dc:date.issued
- 2025
Author and committee
dc:creator, dc:contributor.*- Authors dc:creator
-
- Minaya Amoretti, Enrique Fernando
- Vigil Sausa, Julio Nicolas
- Advisor dc:contributor.advisor
-
- Cabrera Gil Grados, Ezilda María
Rights
dc:rights- Statement dc:rights
-
- info:eu-repo/semantics/embargoedAccess
- Language dc:language.iso
- eng
Identifiers
dc:identifier.*- Handle dc:identifier.uri
- https://hdl.handle.net/20.500.12724/23537
- OAI identifier oai:identifier
- oai:repositorio.ulima.edu.pe:20.500.12724/23537