{"id":{"repo_id":"lima","oai_identifier":"oai:repositorio.ulima.edu.pe:20.500.12724/12798"},"canonical_url":"https://search.dev.ndltd.org/etd/lima/oai:repositorio.ulima.edu.pe:20.500.12724/12798","repository":{"repo_id":"lima","name":"Universidad de Lima","base_url":"https://repositorio.ulima.edu.pe/oai/request"},"display":{"title":"Potenciando la identificación del operario de limpieza con su organización: desarrollo de un plan piloto pedagógico en Grupo OL","abstract":"This professional project exposes the work carried out by the authors in Grupo OL, an organization focused on providing comprehensive cleaning services, property maintenance and development of technological solutions to corporate clients, with the aim of achieving the formal incorporation of internal communication directed cleaning teams. The creation of the communications area had a positive impact on Human Resources management, providing the tools to meet collaborators in non-economic aspects, improve their quality of life and relationship with the company. The internal communication pilot plan, implemented in eight service units in Metropolitan Lima, allowed the cleaning workers to present a substantial improvement in the understanding of internal processes, regulations and benefits of their job. 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The internal communication pilot plan, implemented in eight service units in Metropolitan Lima, allowed the cleaning workers to present a substantial improvement in the understanding of internal processes, regulations and benefits of their job. 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The creation of the communications area had a positive impact on Human Resources management, providing the tools to meet collaborators in non-economic aspects, improve their quality of life and relationship with the company. The internal communication pilot plan, implemented in eight service units in Metropolitan Lima, allowed the cleaning workers to present a substantial improvement in the understanding of internal processes, regulations and benefits of their job. In the context of a difficult situation, training the leaders of each operating unit and having their support to transmit the information was the key to completing the project.","El presente proyecto profesional expone el trabajo realizado por las autoras en Grupo OL, una organización enfocada en brindar servicios de limpieza integral, mantenimiento de inmuebles y desarrollo de soluciones tecnológicas a clientes corporativos, con el objetivo de lograr la incorporación formal de la comunicación interna dirigida a los equipos de operarios de limpieza. La creación del área de comunicaciones tuvo un impacto positivo en la gestión de Recursos Humanos, brindando las herramientas para cumplir con los colaboradores en aspectos no económicos, mejorar su calidad de vida y relación con la empresa. El plan piloto de comunicación interna, implementado en ocho unidades de servicio en Lima Metropolitana, permitió que los operarios de limpieza presenten una mejora sustancial en la comprensión de procesos internos, reglamentos y beneficios de su puesto de trabajo. En el marco de una difícil coyuntura, capacitar a los líderes de cada unidad operativa y contar con su apoyo para transmitir la información fue la pieza clave para culminar el proyecto."]},{"key":"dc:format","label":"Dc Format","values":["application/pdf"]},{"key":"dc:source","label":"Dc Source","values":["Repositorio Institucional - Ulima","Universidad de Lima"]},{"key":"dc:title","label":"Title","values":["Potenciando la identificación del operario de limpieza con su organización: desarrollo de un plan piloto pedagógico en Grupo OL"]}]}],"canonical_facts":{"dc:contributor.advisor":["Pun Lam, Yolanda"],"dc:creator":["Aspillaga Voysest, Andrea","Quispe Aguirre, Jessica Maciel"],"dc:date.accessioned":["2021-03-19T18:17:18Z"],"dc:date.available":["2021-03-19T18:17:18Z"],"dc:date.issued":["2020"],"dc:description.abstract":["This professional project exposes the work carried out by the authors in Grupo OL, an organization focused on providing comprehensive cleaning services, property maintenance and development of technological solutions to corporate clients, with the aim of achieving the formal incorporation of internal communication directed cleaning teams. 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