{"id":{"repo_id":"lima","oai_identifier":"oai:repositorio.ulima.edu.pe:20.500.12724/12759"},"canonical_url":"https://search.dev.ndltd.org/etd/lima/oai:repositorio.ulima.edu.pe:20.500.12724/12759","repository":{"repo_id":"lima","name":"Universidad de Lima","base_url":"https://repositorio.ulima.edu.pe/oai/request"},"display":{"title":"Estudio de los servicios complementarios que ofrecen los bróker de seguros en Perú","abstract":"This research is a study of the complementary services of companies that perform the insurance broker service to clients that may be companies or individuals. The type of research carried out is exploratory and descriptive, since an analysis is made of the results of interviews with experts and customer surveys to find out the variables under study. 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The main objective is to learn about the complementary services that insurance brokers provide, in addition to know the impact they have on their clients through variables such as client satisfaction and the sense of usefulness that these services have on people who use them. 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The type of research carried out is exploratory and descriptive, since an analysis is made of the results of interviews with experts and customer surveys to find out the variables under study. The main objective is to learn about the complementary services that insurance brokers provide, in addition to know the impact they have on their clients through variables such as client satisfaction and the sense of usefulness that these services have on people who use them. Finally, a comparison will be made between what has been studied and the reality of the organizations, through qualitative tools such as interviews with two experts who currently provide complementary services in two brokers.","El presente trabajo de investigación es un estudio de los servicios complementarios de las empresas que realizan el servicio de bróker de seguros a clientes que pueden ser empresas o personas naturales. El tipo de investigación realizado es exploratorio y descriptivo, debido a que se hace un análisis de los resultados de entrevistas a expertos y encuestas a clientes para conocer las variables en estudio. El principal objetivo es conocer acerca de los servicios complementarios que brindan los brókeres de seguros, además de conocer el impacto que tienen en sus clientes a través de variables como la satisfacción de los clientes y la sensación de utilidad que tienen estos servicios en las personas que los utilizan. Finalmente, se realizará una comparación entre lo estudiado y la realidad de las organizaciones, a través de herramientas cualitativas como las entrevistas a dos expertos que actualmente brindan servicios complementarios en dos brókeres."]},{"key":"dc:format","label":"Dc Format","values":["application/pdf"]},{"key":"dc:source","label":"Dc Source","values":["Repositorio Institucional - Ulima","Universidad de Lima"]},{"key":"dc:title","label":"Title","values":["Estudio de los servicios complementarios que ofrecen los bróker de seguros en Perú"]}]}],"canonical_facts":{"dc:contributor.advisor":["Díaz Garay, Bertha Haydeé"],"dc:creator":["Salazar Watanabe, Angelica Maria","Portillo Saldaña, Claudia Isabel"],"dc:date.accessioned":["2021-03-18T13:47:36Z"],"dc:date.available":["2021-03-18T13:47:36Z"],"dc:date.issued":["2021"],"dc:description.abstract":["This research is a study of the complementary services of companies that perform the insurance broker service to clients that may be companies or individuals. 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