Effective Project Management Office Processes and Technology Transfer: Implementation of an Avaya Voice Over Internet Protocol Telephony System in Mexico

This project-thesis examines the technical requirements of a Voice over Internet Protocol (VoIP) solution and is it advantageous for a Multinational Corporation (MNC) to utilize the Project Management Office (PMO) processes as defined by the Project Management Institute, Inc. (PMI) to implement Information Technology (IT) projects and to transfer technology know how knowledge to its subsidiary in Mexico. To answer this question, an assessment of Cisco and Avaya VoIP telephony systems was completed. The assessment revealed Avaya offered more enhanced features and applications. The Avaya Communications Manager (CM) 450 gateway IP telephony system was selected. PMO processes were utilized to implement the G450 in Nuevo Laredo, Mexico. The project results revealed PMO processes were effective in successfully managing the implementation of the Avaya IP telephony system and for transferring technology know how to the Mexico subsidiary. In addition, the Avaya G450 features and applications improved business efficiencies and reduced communications expenses.

Grantor dc:publisher

University of Kansas

Year dc:date.issued

2012

Author dc:creator

• Perez, Mary Louise

Advisor dc:contributor.advisor

• Tuttle, Herb

• Technical communication
• Information technology
• Avaya g450 ip telephony
• Integrated IT services
• Ip telephony
• Project management
• Technology transfer "know-how"
• Voice over internet protocol

Statement dc:rights

• This item is protected by copyright and unless otherwise specified the copyright of this thesis/dissertation is held by the author.

Language dc:language.iso

en

Dc Identifier Other

http://dissertations.umi.com/ku:12338

OAI identifier oai:identifier

oai:kuscholarworks.ku.edu:1808/10274