KNOCK! KNOCK! IS THE DOCTOR IN? IMPACT OF CONSUMER-FACING HEALTH IT ON HEALTH OUTCOMES

<p>This study draws from Bandura’s Social Cognitive Theory (SCT) to investigate how the Consumer-Facing Health-ITs (CHITs) influence the health outcomes of patients (or consumers) in a primary care setting. This study brings the patient's perceptions to the table and conducts this investigation by focusing on collective efficacy as the central construct. With collective efficacy as a central construct, this study presents a theoretically grounded model to investigate how CHITs influence health outcomes such as patient satisfaction (PATSAT), continuity of care (COC), and effort (PE). Social Cognitive Theory also helps identify how CHITs <em>undermine</em> and <em>contribute</em> to collective efficacy. Therefore, this study presents CHIT factors that work as <em>underminers</em> and <em>contributors</em> to collective efficacy. This study undertakes this investigation from an Information Systems lens and provides a theoretically grounded framework to exercise the inquiries on how healthcare technologies (CHITs) influence patient health outcomes.</p>

Name thesis:degree_name

Information Systems

Level thesis:degree_level

Dissertation

Discipline thesis:degree_discipline

Business Administration

Year dc:date.available

2022

Author dc:creator

• Sharma, Arpit

Contributors dc:contributor

• Saurabh Gupta
• Humayun Zafar

• Business
• Business Administration, Management, and Operations

Repository record dc:identifier

https://digitalcommons.kennesaw.edu/phdba_etd/21

OAI identifier oai:identifier

oai:digitalcommons.kennesaw.edu:phdba_etd-1021