Enterprise Resource Planning Systems in Family Firms

<p>For organizations that have them, an enterprise resource planning (ERP) system is an organization’s most wide-reaching information system, sitting at the heart of its accounting and operational structure. Thus, successful implementation of an ERP is critical to an organization’s success. Organizations have long struggled with achieving successful implementations of large-scale information systems, and family influenced firms are no exception. In light of unique considerations for family influenced firms as compared with non-family influenced firms, this research examines the relation between the influence of family ownership in family business and success in implementing an ERP system. This research presents a quantitative research study to understand the nature and needs of family influenced businesses by comparing the ERP implementation success of family influenced businesses across the range of family business ownership and control levels. Results from surveying 138 firms indicate organizational fit between a firm’s data processes and users to the standardized ERP system provide a real increase in implementation success as measured in cost, time, performance, and system benefits. Further, that larger firms experience greater levels of organizational fit to the ERP. Finally, firms with strong family influence on their culture have lower levels of ERP success.</p>

Name thesis:degree_name

Information Systems

Level thesis:degree_level

Dissertation

Discipline thesis:degree_discipline

Business Administration

Year dc:date.available

2016

Author dc:creator

• Smith, James Nathan

Contributors dc:contributor

• Adriane B. Randolph, Ph.D
• Joseph H. Astrachan, Ph.D.

• ERP
• Family Business
• Organizational Fit
• Cultural Fit
• Management Information Systems

Repository record dc:identifier

https://digitalcommons.kennesaw.edu/dba_etd/18

OAI identifier oai:identifier

oai:digitalcommons.kennesaw.edu:dba_etd-1018