{"id":{"repo_id":"iupui","oai_identifier":"oai:scholarworks.indianapolis.iu.edu:1805/42796"},"canonical_url":"https://search.dev.ndltd.org/etd/iupui/oai:scholarworks.indianapolis.iu.edu:1805/42796","repository":{"repo_id":"iupui","name":"IUPUI","base_url":"https://scholarworks.indianapolis.iu.edu/server/oai/request"},"display":{"title":"Experiencing Nonprofits in Vietnam: What Matters Most to the People Nonprofits Aim to Serve","abstract":"To better understand nonprofit performance and impact, this study set out to identify the salient viewpoints of the individuals and communities a nonprofit human service provider sets out to serve, i.e., the nonprofit’s constituents. Focusing on the first encounter with a nonprofit, which the service management, public encounters, and help-seeking literatures all identify as important to understanding experiences of and engagement with service organizations, I ask: How does a constituent’s first encounter with a nonprofit influence their experience and decision to engage with the organization? To address this question, I implemented a community-engaged, multi-phased, Q methodology study with 56 women in Vietnam. I utilized a focus group discussion, in-depth interviews, participant reflections on a first visit to a nonprofit, a Q sort, and debrief interviews. My research revealed three viewpoints and four dimensions of effectiveness. The three viewpoints include: Mutuality - I am looking for signs we can work together as equal partners to address my problem; Caring - I am looking for signs you are personally motivated towards helping me; and Efficiency - I am looking for signs I can get what I need in a timely manner. The four dimensions of effectiveness include: relational, technical, accessibility, and other dimensions of effectiveness. Regardless of the viewpoint, the relational dimension of an encounter is central to constituent decisions to engage with a nonprofit, a dimension that is undertheorized in social impact measurement. That said, all three viewpoints bring the four dimensions of effectiveness together in distinct ways. In this way, a Q study reminds us that constituents are not all the same and exposes some of the differences. These findings offer implications for research and practice on nonprofit management and measurement.","abstract_html":"To better understand nonprofit performance and impact, this study set out to identify the salient viewpoints of the individuals and communities a nonprofit human service provider sets out to serve, i.e., the nonprofit’s constituents. Focusing on the first encounter with a nonprofit, which the service management, public encounters, and help-seeking literatures all identify as important to understanding experiences of and engagement with service organizations, I ask: How does a constituent’s first encounter with a nonprofit influence their experience and decision to engage with the organization? To address this question, I implemented a community-engaged, multi-phased, Q methodology study with 56 women in Vietnam. I utilized a focus group discussion, in-depth interviews, participant reflections on a first visit to a nonprofit, a Q sort, and debrief interviews. My research revealed three viewpoints and four dimensions of effectiveness. The three viewpoints include: Mutuality - I am looking for signs we can work together as equal partners to address my problem; Caring - I am looking for signs you are personally motivated towards helping me; and Efficiency - I am looking for signs I can get what I need in a timely manner. The four dimensions of effectiveness include: relational, technical, accessibility, and other dimensions of effectiveness. Regardless of the viewpoint, the relational dimension of an encounter is central to constituent decisions to engage with a nonprofit, a dimension that is undertheorized in social impact measurement. That said, all three viewpoints bring the four dimensions of effectiveness together in distinct ways. In this way, a Q study reminds us that constituents are not all the same and exposes some of the differences. These findings offer implications for research and practice on nonprofit management and measurement.","abstract_has_math":false,"creators":["Doan, Dana R. H."],"institution":null,"degree_name":null,"degree_level":null,"degree_discipline":null,"degree_department":null,"school":null,"contributors":[],"advisors":["Benjamin, Lehn M."],"committee_chairs":[],"committee_members":[],"year":2024,"date_issued":"2024-07","date_published":"2024-07","updated_at":"2026-07-24T02:40:13Z","subjects":["Help-seeking","Nonprofit","Performance measurement","Service encounter","Social impact","Vietnam"],"languages":["en_US"],"rights":[],"rights_urls":[],"identifier_entries":[{"key":"dc:identifier.uri","label":"Identifier URI","values":["https://doi.org/10.7912/2F5X-6462"],"render_values":[{"text":"https://doi.org/10.7912/2F5X-6462","href":"https://doi.org/10.7912/2F5X-6462","code":true}]}]},"links":{"outbound_url":"https://hdl.handle.net/1805/42796","outbound_label":"Handle","outbound_source":"dc:identifier.uri"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor.advisor","label":"Advisor","values":["Benjamin, Lehn M."]},{"key":"dc:contributor.other","label":"Dc Contributor Other","values":["Wiepking, Pamala","Dwyer, Patrick C.","Pasic, Dean Amir","Merritt, Cullen C.","Sidel, Mark"]},{"key":"dc:creator","label":"Author","values":["Doan, Dana R. H."]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date.accessioned","label":"Dc Date Accessioned","values":["2024-08-15T10:17:31Z"]},{"key":"dc:date.available","label":"Dc Date Available","values":["2024-08-15T10:17:31Z"]},{"key":"dc:date.issued","label":"Date","values":["2024-07"]},{"key":"dc:type","label":"Dc Type","values":["Thesis"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["Help-seeking","Nonprofit","Performance measurement","Service encounter","Social impact","Vietnam"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:language.iso","label":"Language (ISO)","values":["en_US"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier.uri","label":"Identifier URI","values":["https://hdl.handle.net/1805/42796","https://doi.org/10.7912/2F5X-6462"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description.abstract","label":"Abstract","values":["To better understand nonprofit performance and impact, this study set out to identify the salient viewpoints of the individuals and communities a nonprofit human service provider sets out to serve, i.e., the nonprofit’s constituents. Focusing on the first encounter with a nonprofit, which the service management, public encounters, and help-seeking literatures all identify as important to understanding experiences of and engagement with service organizations, I ask: How does a constituent’s first encounter with a nonprofit influence their experience and decision to engage with the organization? To address this question, I implemented a community-engaged, multi-phased, Q methodology study with 56 women in Vietnam. I utilized a focus group discussion, in-depth interviews, participant reflections on a first visit to a nonprofit, a Q sort, and debrief interviews. My research revealed three viewpoints and four dimensions of effectiveness. The three viewpoints include: Mutuality - I am looking for signs we can work together as equal partners to address my problem; Caring - I am looking for signs you are personally motivated towards helping me; and Efficiency - I am looking for signs I can get what I need in a timely manner. The four dimensions of effectiveness include: relational, technical, accessibility, and other dimensions of effectiveness. Regardless of the viewpoint, the relational dimension of an encounter is central to constituent decisions to engage with a nonprofit, a dimension that is undertheorized in social impact measurement. That said, all three viewpoints bring the four dimensions of effectiveness together in distinct ways. In this way, a Q study reminds us that constituents are not all the same and exposes some of the differences. These findings offer implications for research and practice on nonprofit management and measurement."]},{"key":"dc:title","label":"Title","values":["Experiencing Nonprofits in Vietnam: What Matters Most to the People Nonprofits Aim to Serve"]}]}],"canonical_facts":{"dc:contributor.advisor":["Benjamin, Lehn M."],"dc:contributor.other":["Wiepking, Pamala","Dwyer, Patrick C.","Pasic, Dean Amir","Merritt, Cullen C.","Sidel, Mark"],"dc:creator":["Doan, Dana R. H."],"dc:date.accessioned":["2024-08-15T10:17:31Z"],"dc:date.available":["2024-08-15T10:17:31Z"],"dc:date.issued":["2024-07"],"dc:description.abstract":["To better understand nonprofit performance and impact, this study set out to identify the salient viewpoints of the individuals and communities a nonprofit human service provider sets out to serve, i.e., the nonprofit’s constituents. Focusing on the first encounter with a nonprofit, which the service management, public encounters, and help-seeking literatures all identify as important to understanding experiences of and engagement with service organizations, I ask: How does a constituent’s first encounter with a nonprofit influence their experience and decision to engage with the organization? To address this question, I implemented a community-engaged, multi-phased, Q methodology study with 56 women in Vietnam. I utilized a focus group discussion, in-depth interviews, participant reflections on a first visit to a nonprofit, a Q sort, and debrief interviews. My research revealed three viewpoints and four dimensions of effectiveness. The three viewpoints include: Mutuality - I am looking for signs we can work together as equal partners to address my problem; Caring - I am looking for signs you are personally motivated towards helping me; and Efficiency - I am looking for signs I can get what I need in a timely manner. The four dimensions of effectiveness include: relational, technical, accessibility, and other dimensions of effectiveness. Regardless of the viewpoint, the relational dimension of an encounter is central to constituent decisions to engage with a nonprofit, a dimension that is undertheorized in social impact measurement. That said, all three viewpoints bring the four dimensions of effectiveness together in distinct ways. In this way, a Q study reminds us that constituents are not all the same and exposes some of the differences. 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