Police executives must be responsive to the needs of the citizens in order to receive their cooperation. This study used survey responses from 190 residents of the unincorporated part of Washington County, Tennessee, to measure citizens' satisfaction with the services provided by the Washington County TN Sheriff's Office, and to determine what services and special components of the Sheriff's Office were important to them.
A significant difference was found in satisfaction with police services when compared by race, polite treatment by the police, type of contact with police, and night walking safety. However, no significant difference was found in satisfaction with police services when compared by socioeconomic status, fair treatment by the police, visibility of patrol cars in neighborhoods, and prior victimization. It was also found that the citizens felt the greatest needs of their Sheriff's Office were more officers and more jail and administrative office space.
","abstract_html":"<p>Police executives must be responsive to the needs of the citizens in order to receive their cooperation. This study used survey responses from 190 residents of the unincorporated part of Washington County, Tennessee, to measure citizens' satisfaction with the services provided by the Washington County TN Sheriff's Office, and to determine what services and special components of the Sheriff's Office were important to them.</p><p>A significant difference was found in satisfaction with police services when compared by race, polite treatment by the police, type of contact with police, and night walking safety. However, no significant difference was found in satisfaction with police services when compared by socioeconomic status, fair treatment by the police, visibility of patrol cars in neighborhoods, and prior victimization. It was also found that the citizens felt the greatest needs of their Sheriff's Office were more officers and more jail and administrative office space.</p>","abstract_has_math":false,"creators":["Jamerson, Russell"],"institution":null,"degree_name":"MA (Master of Arts)","degree_level":"Thesis - restricted","degree_discipline":"Criminal Justice and Criminology","degree_department":null,"school":null,"contributors":[],"advisors":[],"committee_chairs":[],"committee_members":[],"year":2005,"date_issued":"2005-12-17T08:00:00Z","date_published":"2005-12-17T08:00:00Z","updated_at":"2026-07-24T02:19:43Z","subjects":["Services","Police","Satisfaction","Criminology and Criminal Justice","Legal Studies","Social and Behavioral Sciences"],"languages":[],"rights":["Copyright by the authors."],"rights_urls":[],"identifier_entries":[]},"links":{"outbound_url":"https://dc.etsu.edu/etd/1086","outbound_label":"Repository record","outbound_source":"dc:identifier"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:creator","label":"Author","values":["Jamerson, Russell"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date.issued","label":"Date","values":["2005-12-17T08:00:00Z"]},{"key":"thesis:degree_discipline","label":"Discipline","values":["Criminal Justice and Criminology"]},{"key":"thesis:degree_level","label":"Degree Level","values":["Thesis - restricted"]},{"key":"thesis:degree_name","label":"Degree Name","values":["MA (Master of Arts)"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["Services","Police","Satisfaction","Criminology and Criminal Justice","Legal Studies","Social and Behavioral Sciences"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:rights","label":"Dc Rights","values":["Copyright by the authors."]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier","label":"Identifier","values":["https://dc.etsu.edu/context/etd/article/2243/viewcontent/JamersonR111605f.pdf","https://dc.etsu.edu/etd/1086"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description.abstract","label":"Abstract","values":["Police executives must be responsive to the needs of the citizens in order to receive their cooperation. This study used survey responses from 190 residents of the unincorporated part of Washington County, Tennessee, to measure citizens' satisfaction with the services provided by the Washington County TN Sheriff's Office, and to determine what services and special components of the Sheriff's Office were important to them.
A significant difference was found in satisfaction with police services when compared by race, polite treatment by the police, type of contact with police, and night walking safety. However, no significant difference was found in satisfaction with police services when compared by socioeconomic status, fair treatment by the police, visibility of patrol cars in neighborhoods, and prior victimization. It was also found that the citizens felt the greatest needs of their Sheriff's Office were more officers and more jail and administrative office space.
"]},{"key":"dc:title","label":"Title","values":["Satisfaction with Police Services among Residents of Washington County, Tennessee: A Survey of Citizens' Attitudes and Opinions."]}]}],"canonical_facts":{"dc:creator":["Jamerson, Russell"],"dc:date.issued":["2005-12-17T08:00:00Z"],"dc:description.abstract":["Police executives must be responsive to the needs of the citizens in order to receive their cooperation. This study used survey responses from 190 residents of the unincorporated part of Washington County, Tennessee, to measure citizens' satisfaction with the services provided by the Washington County TN Sheriff's Office, and to determine what services and special components of the Sheriff's Office were important to them.
A significant difference was found in satisfaction with police services when compared by race, polite treatment by the police, type of contact with police, and night walking safety. However, no significant difference was found in satisfaction with police services when compared by socioeconomic status, fair treatment by the police, visibility of patrol cars in neighborhoods, and prior victimization. It was also found that the citizens felt the greatest needs of their Sheriff's Office were more officers and more jail and administrative office space.
"],"dc:identifier":["https://dc.etsu.edu/context/etd/article/2243/viewcontent/JamersonR111605f.pdf","https://dc.etsu.edu/etd/1086"],"dc:rights":["Copyright by the authors."],"dc:subject":["Services","Police","Satisfaction","Criminology and Criminal Justice","Legal Studies","Social and Behavioral Sciences"],"dc:title":["Satisfaction with Police Services among Residents of Washington County, Tennessee: A Survey of Citizens' Attitudes and Opinions."],"thesis:degree_discipline":["Criminal Justice and Criminology"],"thesis:degree_level":["Thesis - restricted"],"thesis:degree_name":["MA (Master of Arts)"]},"updated_at":"2026-07-24T02:19:43Z"}