Within the last forty years, numerous studies have been conducted to determine what variables affect citizens' satisfaction with police services. The present study, using survey responses from 100 residents in one city in upper East Tennessee, measured citizens' satisfaction with police services based on their own police-citizen contacts and neighborhood conditions and determined what types of police services the citizens desired or thought were important. A significant difference was found in satisfaction with police services when compared by race, polite and fair treatment by the police, the type of contact with police, and visibility of patrol cars in neighborhoods. However, no significant difference was found in satisfaction with police services when compared by socioeconomic status, night walking safety, and prior victimization. It was also found that citizens felt the greatest needs of their local police department were more officers and a police station open 24 hours a day.
","abstract_html":"<p>Within the last forty years, numerous studies have been conducted to determine what variables affect citizens' satisfaction with police services. The present study, using survey responses from 100 residents in one city in upper East Tennessee, measured citizens' satisfaction with police services based on their own police-citizen contacts and neighborhood conditions and determined what types of police services the citizens desired or thought were important. A significant difference was found in satisfaction with police services when compared by race, polite and fair treatment by the police, the type of contact with police, and visibility of patrol cars in neighborhoods. However, no significant difference was found in satisfaction with police services when compared by socioeconomic status, night walking safety, and prior victimization. It was also found that citizens felt the greatest needs of their local police department were more officers and a police station open 24 hours a day.</p>","abstract_has_math":false,"creators":["Mullins, Kelly Brooke"],"institution":null,"degree_name":"MA (Master of Arts)","degree_level":"Thesis - restricted","degree_discipline":"Criminal Justice and Criminology","degree_department":null,"school":null,"contributors":[],"advisors":[],"committee_chairs":[],"committee_members":[],"year":2003,"date_issued":"2003-08-11T07:00:00Z","date_published":"2003-08-11T07:00:00Z","updated_at":"2026-07-24T02:19:21Z","subjects":["services","satisfaction","police","Criminology and Criminal Justice","Legal Studies","Social and Behavioral Sciences"],"languages":[],"rights":["Copyright by the authors."],"rights_urls":[],"identifier_entries":[]},"links":{"outbound_url":"https://dc.etsu.edu/etd/788","outbound_label":"Repository record","outbound_source":"dc:identifier"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:creator","label":"Author","values":["Mullins, Kelly Brooke"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date.issued","label":"Date","values":["2003-08-11T07:00:00Z"]},{"key":"thesis:degree_discipline","label":"Discipline","values":["Criminal Justice and Criminology"]},{"key":"thesis:degree_level","label":"Degree Level","values":["Thesis - restricted"]},{"key":"thesis:degree_name","label":"Degree Name","values":["MA (Master of Arts)"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["services","satisfaction","police","Criminology and Criminal Justice","Legal Studies","Social and Behavioral Sciences"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:rights","label":"Dc Rights","values":["Copyright by the authors."]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier","label":"Identifier","values":["https://dc.etsu.edu/context/etd/article/1945/viewcontent/MullinsB072903a.pdf","https://dc.etsu.edu/etd/788"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description.abstract","label":"Abstract","values":["Within the last forty years, numerous studies have been conducted to determine what variables affect citizens' satisfaction with police services. The present study, using survey responses from 100 residents in one city in upper East Tennessee, measured citizens' satisfaction with police services based on their own police-citizen contacts and neighborhood conditions and determined what types of police services the citizens desired or thought were important. A significant difference was found in satisfaction with police services when compared by race, polite and fair treatment by the police, the type of contact with police, and visibility of patrol cars in neighborhoods. However, no significant difference was found in satisfaction with police services when compared by socioeconomic status, night walking safety, and prior victimization. It was also found that citizens felt the greatest needs of their local police department were more officers and a police station open 24 hours a day.
"]},{"key":"dc:title","label":"Title","values":["Satisfaction with Police Services among Residents of Elizabethton, Tennessee."]}]}],"canonical_facts":{"dc:creator":["Mullins, Kelly Brooke"],"dc:date.issued":["2003-08-11T07:00:00Z"],"dc:description.abstract":["Within the last forty years, numerous studies have been conducted to determine what variables affect citizens' satisfaction with police services. The present study, using survey responses from 100 residents in one city in upper East Tennessee, measured citizens' satisfaction with police services based on their own police-citizen contacts and neighborhood conditions and determined what types of police services the citizens desired or thought were important. A significant difference was found in satisfaction with police services when compared by race, polite and fair treatment by the police, the type of contact with police, and visibility of patrol cars in neighborhoods. However, no significant difference was found in satisfaction with police services when compared by socioeconomic status, night walking safety, and prior victimization. It was also found that citizens felt the greatest needs of their local police department were more officers and a police station open 24 hours a day.
"],"dc:identifier":["https://dc.etsu.edu/context/etd/article/1945/viewcontent/MullinsB072903a.pdf","https://dc.etsu.edu/etd/788"],"dc:rights":["Copyright by the authors."],"dc:subject":["services","satisfaction","police","Criminology and Criminal Justice","Legal Studies","Social and Behavioral Sciences"],"dc:title":["Satisfaction with Police Services among Residents of Elizabethton, Tennessee."],"thesis:degree_discipline":["Criminal Justice and Criminology"],"thesis:degree_level":["Thesis - restricted"],"thesis:degree_name":["MA (Master of Arts)"]},"updated_at":"2026-07-24T02:19:21Z"}