Re-Engineering the Operational System to Enhance the Customer Orientation of a Mid-Size Firm: A Field Study.

<p>The operational advantages of a pull system are very well documented. These advantages include not only operational efficiency and quality, but also the enhancement of the customer oriented of the organization.</p><p>The objective of this field study is to examine the applicability and potential advantages of a pull operational system in a mid-size manufacturing organization. Philosophies, tools, and concepts of Just-in-Time, Theory of Constraints, Business Process Re-engineering, and Root Cause Analysis are used to analyze the existing operational system, to identify its weaknesses, and finally to re-engineer it to be more consistent with a pull operational system.</p><p>The results of this field study appear to be consistent with reported findings in the literature. The results point to both operational gains and customer related benefits which can be attributed to the pull operational system philosophy. Conclusions and recommendations are presented and discussed in light of their practical and theoretical implications.</p>

Name thesis:degree_name

MS (Master of Science)

Level thesis:degree_level

Thesis - restricted

Discipline thesis:degree_discipline

Technology

Year dc:date.issued

2002

Author dc:creator

• Muhdi, Rani

• Push System
• Root Cause Analysis
• Theory of Constraints
• Business Process Re-engineering
• Just-in-Time
• Pull System
• Business
• Technology and Innovation

Statement dc:rights

• Copyright by the authors.

Repository record dc:identifier

https://dc.etsu.edu/etd/641

OAI identifier oai:identifier

oai:dc.etsu.edu:etd-1798