The purpose of this research is to determine if knowledge management, job design, and organizational climate can influence an employee’s perception of quality. This study uses a Likert scaled survey instrument to collect data utilizing a modified questionnaire as designed and validated by Hackman & Oldham (JDS), Maier & Mosley (KMAT), Payne & Mansfield (OCI), and SERVQUAL by Parasuraman, Berry, & Zeithaml. The data suggested organizational climate and knowledge management had an influence on perceptions of quality systems. The data also indicated job design did not directly influence perceptions of quality but did moderate the relationships between knowledge management, job satisfaction, and perceptions of quality. The data did support the theory that organizational climates moderate the relationship between knowledge management and job design.
","abstract_html":"<p>The purpose of this research is to determine if knowledge management, job design, and organizational climate can influence an employee’s perception of quality. This study uses a Likert scaled survey instrument to collect data utilizing a modified questionnaire as designed and validated by Hackman & Oldham (JDS), Maier & Mosley (KMAT), Payne & Mansfield (OCI), and SERVQUAL by Parasuraman, Berry, & Zeithaml. The data suggested organizational climate and knowledge management had an influence on perceptions of quality systems. The data also indicated job design did not directly influence perceptions of quality but did moderate the relationships between knowledge management, job satisfaction, and perceptions of quality. The data did support the theory that organizational climates moderate the relationship between knowledge management and job design.</p>","abstract_has_math":false,"creators":["Phillips, Mark S."],"institution":null,"degree_name":"Doctor of Philosophy (PhD)","degree_level":"Campus Only Dissertation","degree_discipline":"College of Technology","degree_department":null,"school":null,"contributors":["Alphonso Bellamy PhD, Chair","Nick Blanchard PhD","Dan Fields, PhD"],"advisors":[],"committee_chairs":[],"committee_members":[],"year":2011,"date_issued":"2011-04-06T07:00:00Z","date_published":"2011-04-06T07:00:00Z","updated_at":"2026-07-24T02:16:44Z","subjects":["knowledge management","job design","organizational climate","job satisfaction","Business"],"languages":[],"rights":[],"rights_urls":[],"identifier_entries":[]},"links":{"outbound_url":"https://commons.emich.edu/theses/376","outbound_label":"Repository record","outbound_source":"dc:identifier"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor","label":"Contributor","values":["Alphonso Bellamy PhD, Chair","Nick Blanchard PhD","Dan Fields, PhD"]},{"key":"dc:creator","label":"Author","values":["Phillips, Mark S."]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date.available","label":"Dc Date Available","values":["2012-05-02T07:00:00Z"]},{"key":"thesis:degree_discipline","label":"Discipline","values":["College of Technology"]},{"key":"thesis:degree_level","label":"Degree Level","values":["Campus Only Dissertation"]},{"key":"thesis:degree_name","label":"Degree Name","values":["Doctor of Philosophy (PhD)"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["knowledge management","job design","organizational climate","job satisfaction","Business"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier","label":"Identifier","values":["https://commons.emich.edu/theses/376"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description.abstract","label":"Abstract","values":["The purpose of this research is to determine if knowledge management, job design, and organizational climate can influence an employee’s perception of quality. This study uses a Likert scaled survey instrument to collect data utilizing a modified questionnaire as designed and validated by Hackman & Oldham (JDS), Maier & Mosley (KMAT), Payne & Mansfield (OCI), and SERVQUAL by Parasuraman, Berry, & Zeithaml. The data suggested organizational climate and knowledge management had an influence on perceptions of quality systems. The data also indicated job design did not directly influence perceptions of quality but did moderate the relationships between knowledge management, job satisfaction, and perceptions of quality. The data did support the theory that organizational climates moderate the relationship between knowledge management and job design.
"]},{"key":"dc:title","label":"Title","values":["Knowledge management, job design, and organizational climate’s influence on employees’ perception of quality"]}]}],"canonical_facts":{"dc:contributor":["Alphonso Bellamy PhD, Chair","Nick Blanchard PhD","Dan Fields, PhD"],"dc:creator":["Phillips, Mark S."],"dc:date.available":["2012-05-02T07:00:00Z"],"dc:description.abstract":["The purpose of this research is to determine if knowledge management, job design, and organizational climate can influence an employee’s perception of quality. This study uses a Likert scaled survey instrument to collect data utilizing a modified questionnaire as designed and validated by Hackman & Oldham (JDS), Maier & Mosley (KMAT), Payne & Mansfield (OCI), and SERVQUAL by Parasuraman, Berry, & Zeithaml. The data suggested organizational climate and knowledge management had an influence on perceptions of quality systems. The data also indicated job design did not directly influence perceptions of quality but did moderate the relationships between knowledge management, job satisfaction, and perceptions of quality. The data did support the theory that organizational climates moderate the relationship between knowledge management and job design.
"],"dc:identifier":["https://commons.emich.edu/theses/376"],"dc:subject":["knowledge management","job design","organizational climate","job satisfaction","Business"],"dc:title":["Knowledge management, job design, and organizational climate’s influence on employees’ perception of quality"],"thesis:degree_discipline":["College of Technology"],"thesis:degree_level":["Campus Only Dissertation"],"thesis:degree_name":["Doctor of Philosophy (PhD)"]},"updated_at":"2026-07-24T02:16:44Z"}