This study investigates a comprehensive quality management system (QMS) and its influence on multiple work-related outcomes. It examines certified quality systems used in the automotive industry to test whether QMS audit readiness mediates the relationship between quality factors and outcomes. A survey instrument, encompassing quality award criteria and system certification precepts, helped identify factors associated with high-performance. Regression results showed several factors, including leadership and process management, as being critically important in predicting work outcomes. Human resources emerged as being critical to most outcomes. Audit readiness did not emerge as a mediating variable, but rather as a significant process outcome. This research offers an understanding of the factors that are critical to achieving high performance and multidimensional competitive advantage.
","abstract_html":"<p>This study investigates a comprehensive quality management system (QMS) and its influence on multiple work-related outcomes. It examines certified quality systems used in the automotive industry to test whether QMS audit readiness mediates the relationship between quality factors and outcomes. A survey instrument, encompassing quality award criteria and system certification precepts, helped identify factors associated with high-performance. Regression results showed several factors, including leadership and process management, as being critically important in predicting work outcomes. Human resources emerged as being critical to most outcomes. Audit readiness did not emerge as a mediating variable, but rather as a significant process outcome. This research offers an understanding of the factors that are critical to achieving high performance and multidimensional competitive advantage.</p>","abstract_has_math":false,"creators":["Goffnett, Sean P"],"institution":null,"degree_name":"Doctor of Philosophy (PhD)","degree_level":"Open Access Dissertation","degree_discipline":"College of Technology","degree_department":null,"school":null,"contributors":["Walter W. Tucker, PhD, Chair","Alphonso R. Bellamy, PhD","Robert E. Chapman, PhD"],"advisors":[],"committee_chairs":[],"committee_members":[],"year":2007,"date_issued":"2007-10-23T07:00:00Z","date_published":"2007-10-23T07:00:00Z","updated_at":"2026-07-24T02:16:24Z","subjects":["Organizational effectiveness","Total quality management","Production management","Engineering"],"languages":[],"rights":[],"rights_urls":[],"identifier_entries":[]},"links":{"outbound_url":"https://commons.emich.edu/theses/32","outbound_label":"Repository record","outbound_source":"dc:identifier"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor","label":"Contributor","values":["Walter W. Tucker, PhD, Chair","Alphonso R. Bellamy, PhD","Robert E. Chapman, PhD"]},{"key":"dc:creator","label":"Author","values":["Goffnett, Sean P"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"thesis:degree_discipline","label":"Discipline","values":["College of Technology"]},{"key":"thesis:degree_level","label":"Degree Level","values":["Open Access Dissertation"]},{"key":"thesis:degree_name","label":"Degree Name","values":["Doctor of Philosophy (PhD)"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["Organizational effectiveness","Total quality management","Production management","Engineering"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier","label":"Identifier","values":["https://commons.emich.edu/theses/32"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description.abstract","label":"Abstract","values":["This study investigates a comprehensive quality management system (QMS) and its influence on multiple work-related outcomes. It examines certified quality systems used in the automotive industry to test whether QMS audit readiness mediates the relationship between quality factors and outcomes. A survey instrument, encompassing quality award criteria and system certification precepts, helped identify factors associated with high-performance. Regression results showed several factors, including leadership and process management, as being critically important in predicting work outcomes. Human resources emerged as being critical to most outcomes. Audit readiness did not emerge as a mediating variable, but rather as a significant process outcome. This research offers an understanding of the factors that are critical to achieving high performance and multidimensional competitive advantage.
"]},{"key":"dc:title","label":"Title","values":["High performance quality management systems and work-related outcomes: Exploring the role of audit readiness and documented procedures effectiveness"]}]}],"canonical_facts":{"dc:contributor":["Walter W. Tucker, PhD, Chair","Alphonso R. Bellamy, PhD","Robert E. Chapman, PhD"],"dc:creator":["Goffnett, Sean P"],"dc:description.abstract":["This study investigates a comprehensive quality management system (QMS) and its influence on multiple work-related outcomes. It examines certified quality systems used in the automotive industry to test whether QMS audit readiness mediates the relationship between quality factors and outcomes. A survey instrument, encompassing quality award criteria and system certification precepts, helped identify factors associated with high-performance. Regression results showed several factors, including leadership and process management, as being critically important in predicting work outcomes. Human resources emerged as being critical to most outcomes. Audit readiness did not emerge as a mediating variable, but rather as a significant process outcome. This research offers an understanding of the factors that are critical to achieving high performance and multidimensional competitive advantage.
"],"dc:identifier":["https://commons.emich.edu/theses/32"],"dc:subject":["Organizational effectiveness","Total quality management","Production management","Engineering"],"dc:title":["High performance quality management systems and work-related outcomes: Exploring the role of audit readiness and documented procedures effectiveness"],"thesis:degree_discipline":["College of Technology"],"thesis:degree_level":["Open Access Dissertation"],"thesis:degree_name":["Doctor of Philosophy (PhD)"]},"updated_at":"2026-07-24T02:16:24Z"}