This meta-analysis examined the relationship between trust and organizational citizenship behaviors (OCB). Trust has been studied extensively in the literature, and three referents of trust have been identified: interpersonal, organizational, and overall. OCB have also been studied extensively from a wide variety of perspectives. Dirks and Ferrin (2002) meta-analyzed the relationship between these two variables, and they found significant relationships between 1) interpersonal trust and OCB and 2) organizational trust and OCB. The purpose of the present research was to update the literature on these relationships. Twenty-three studies were found that measured the relationship between at least one of the referents of trust and OCB that were published since Dirks and Ferrin or not included in their analyses. All of the correlations between the referents of trust and OCB were significant, and the strongest relationship was found between interpersonal trust and OCB. Although this research helps clarify the nature of the relationship between these constructs, it also points out areas for future research that are needed in this field.
","abstract_html":"<p>This meta-analysis examined the relationship between trust and organizational citizenship behaviors (OCB). Trust has been studied extensively in the literature, and three referents of trust have been identified: interpersonal, organizational, and overall. OCB have also been studied extensively from a wide variety of perspectives. Dirks and Ferrin (2002) meta-analyzed the relationship between these two variables, and they found significant relationships between 1) interpersonal trust and OCB and 2) organizational trust and OCB. The purpose of the present research was to update the literature on these relationships. Twenty-three studies were found that measured the relationship between at least one of the referents of trust and OCB that were published since Dirks and Ferrin or not included in their analyses. All of the correlations between the referents of trust and OCB were significant, and the strongest relationship was found between interpersonal trust and OCB. Although this research helps clarify the nature of the relationship between these constructs, it also points out areas for future research that are needed in this field. </p>","abstract_has_math":false,"creators":["Petrella, Matthew Vincent"],"institution":"Eastern Kentucky University","degree_name":"Master of Science (MS)","degree_level":"Master's","degree_discipline":"Psychology","degree_department":null,"school":null,"contributors":[],"advisors":[],"committee_chairs":[],"committee_members":[],"year":2013,"date_issued":"2013-01-01T08:00:00Z","date_published":"2013-01-01T08:00:00Z","updated_at":"2026-07-24T02:15:19Z","subjects":["Meta-analysis","Organizational Citizenship Behaviors","Trust","Psychology"],"languages":[],"rights":["Copyright 2013 Matthew Vincent Petrella"],"rights_urls":[],"identifier_entries":[]},"links":{"outbound_url":"https://encompass.eku.edu/etd/199","outbound_label":"Repository record","outbound_source":"dc:identifier"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:creator","label":"Author","values":["Petrella, Matthew Vincent"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:publisher","label":"Institution","values":["Encompass Digital Archive, Eastern Kentucky University"]},{"key":"dc:type","label":"Dc Type","values":["Master Thesis"]},{"key":"thesis:degree_discipline","label":"Discipline","values":["Psychology"]},{"key":"thesis:degree_level","label":"Degree Level","values":["Master's"]},{"key":"thesis:degree_name","label":"Degree Name","values":["Master of Science (MS)"]},{"key":"thesis:institution_name","label":"Thesis Institution Name","values":["Eastern Kentucky University"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["Meta-analysis","Organizational Citizenship Behaviors","Trust","Psychology"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:rights","label":"Dc Rights","values":["Copyright 2013 Matthew Vincent Petrella"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier","label":"Identifier","values":["https://encompass.eku.edu/etd/199"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description.abstract","label":"Abstract","values":["This meta-analysis examined the relationship between trust and organizational citizenship behaviors (OCB). Trust has been studied extensively in the literature, and three referents of trust have been identified: interpersonal, organizational, and overall. OCB have also been studied extensively from a wide variety of perspectives. Dirks and Ferrin (2002) meta-analyzed the relationship between these two variables, and they found significant relationships between 1) interpersonal trust and OCB and 2) organizational trust and OCB. The purpose of the present research was to update the literature on these relationships. Twenty-three studies were found that measured the relationship between at least one of the referents of trust and OCB that were published since Dirks and Ferrin or not included in their analyses. All of the correlations between the referents of trust and OCB were significant, and the strongest relationship was found between interpersonal trust and OCB. Although this research helps clarify the nature of the relationship between these constructs, it also points out areas for future research that are needed in this field.
"]},{"key":"dc:format","label":"Dc Format","values":["application/pdf"]},{"key":"dc:source","label":"Dc Source","values":["Encompass Digital Archive: Online Theses and Dissertations"]},{"key":"dc:title","label":"Title","values":["The Effects of Trust on Organizational Citizenship Behaviors: A Meta-Analysis"]}]}],"canonical_facts":{"dc:creator":["Petrella, Matthew Vincent"],"dc:description.abstract":["This meta-analysis examined the relationship between trust and organizational citizenship behaviors (OCB). Trust has been studied extensively in the literature, and three referents of trust have been identified: interpersonal, organizational, and overall. OCB have also been studied extensively from a wide variety of perspectives. Dirks and Ferrin (2002) meta-analyzed the relationship between these two variables, and they found significant relationships between 1) interpersonal trust and OCB and 2) organizational trust and OCB. The purpose of the present research was to update the literature on these relationships. Twenty-three studies were found that measured the relationship between at least one of the referents of trust and OCB that were published since Dirks and Ferrin or not included in their analyses. All of the correlations between the referents of trust and OCB were significant, and the strongest relationship was found between interpersonal trust and OCB. Although this research helps clarify the nature of the relationship between these constructs, it also points out areas for future research that are needed in this field.
"],"dc:format":["application/pdf"],"dc:identifier":["https://encompass.eku.edu/etd/199"],"dc:publisher":["Encompass Digital Archive, Eastern Kentucky University"],"dc:rights":["Copyright 2013 Matthew Vincent Petrella"],"dc:source":["Encompass Digital Archive: Online Theses and Dissertations"],"dc:subject":["Meta-analysis","Organizational Citizenship Behaviors","Trust","Psychology"],"dc:title":["The Effects of Trust on Organizational Citizenship Behaviors: A Meta-Analysis"],"dc:type":["Master Thesis"],"thesis:degree_discipline":["Psychology"],"thesis:degree_level":["Master's"],"thesis:degree_name":["Master of Science (MS)"],"thesis:institution_name":["Eastern Kentucky University"]},"updated_at":"2026-07-24T02:15:19Z"}