The approximately two million residents in nursing homes are nearly totally dependent on the care they receive from the nursing homes' staff. The quality of care ranges from excellent to substandard, and the goal of this project is to understand how the top administrators' personality is related to the quality of the facility. Very little research has been done from an organizational psychology perspective on how to improve the care that residents receive in nursing homes. To help address this problem, I examined the relationship between administrator personality factors (measured by Predictive Index) and nursing home quality (measured by the Center for Medicare and Medicaid Services Five-Star Ratings). Administrators from 107 Florida nursing homes completed the Predictive Index, and these scores were correlated with the Center for Medicare and Medicaid Services ratings. The factors of extraversion and patience were most strongly correlated with nursing home quality.
","abstract_html":"<p>The approximately two million residents in nursing homes are nearly totally dependent on the care they receive from the nursing homes' staff. The quality of care ranges from excellent to substandard, and the goal of this project is to understand how the top administrators' personality is related to the quality of the facility. Very little research has been done from an organizational psychology perspective on how to improve the care that residents receive in nursing homes. To help address this problem, I examined the relationship between administrator personality factors (measured by Predictive Index) and nursing home quality (measured by the Center for Medicare and Medicaid Services Five-Star Ratings). Administrators from 107 Florida nursing homes completed the Predictive Index, and these scores were correlated with the Center for Medicare and Medicaid Services ratings. The factors of extraversion and patience were most strongly correlated with nursing home quality.</p>","abstract_has_math":false,"creators":["Osbaldiston, Kelly Anne"],"institution":"Eastern Kentucky University","degree_name":"Master of Science (MS)","degree_level":"Master's","degree_discipline":"Psychology","degree_department":null,"school":null,"contributors":[],"advisors":[],"committee_chairs":[],"committee_members":[],"year":2011,"date_issued":"2011-01-01T08:00:00Z","date_published":"2011-01-01T08:00:00Z","updated_at":"2026-07-24T02:15:13Z","subjects":["CMS rating","Leadership","Nursing Home","Nursing Home Administrator","Personality","Predictive Index","Psychology"],"languages":[],"rights":["Copyright 2011 Kelly Anne Osbaldiston"],"rights_urls":[],"identifier_entries":[]},"links":{"outbound_url":"https://encompass.eku.edu/etd/17","outbound_label":"Repository record","outbound_source":"dc:identifier"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:creator","label":"Author","values":["Osbaldiston, Kelly Anne"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:publisher","label":"Institution","values":["Encompass Digital Archive, Eastern Kentucky University"]},{"key":"dc:type","label":"Dc Type","values":["Master Thesis"]},{"key":"thesis:degree_discipline","label":"Discipline","values":["Psychology"]},{"key":"thesis:degree_level","label":"Degree Level","values":["Master's"]},{"key":"thesis:degree_name","label":"Degree Name","values":["Master of Science (MS)"]},{"key":"thesis:institution_name","label":"Thesis Institution Name","values":["Eastern Kentucky University"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["CMS rating","Leadership","Nursing Home","Nursing Home Administrator","Personality","Predictive Index","Psychology"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:rights","label":"Dc Rights","values":["Copyright 2011 Kelly Anne Osbaldiston"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier","label":"Identifier","values":["https://encompass.eku.edu/etd/17"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description.abstract","label":"Abstract","values":["The approximately two million residents in nursing homes are nearly totally dependent on the care they receive from the nursing homes' staff. The quality of care ranges from excellent to substandard, and the goal of this project is to understand how the top administrators' personality is related to the quality of the facility. Very little research has been done from an organizational psychology perspective on how to improve the care that residents receive in nursing homes. To help address this problem, I examined the relationship between administrator personality factors (measured by Predictive Index) and nursing home quality (measured by the Center for Medicare and Medicaid Services Five-Star Ratings). Administrators from 107 Florida nursing homes completed the Predictive Index, and these scores were correlated with the Center for Medicare and Medicaid Services ratings. The factors of extraversion and patience were most strongly correlated with nursing home quality.
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"],"dc:format":["application/pdf"],"dc:identifier":["https://encompass.eku.edu/etd/17"],"dc:publisher":["Encompass Digital Archive, Eastern Kentucky University"],"dc:rights":["Copyright 2011 Kelly Anne Osbaldiston"],"dc:source":["Encompass Digital Archive: Online Theses and Dissertations"],"dc:subject":["CMS rating","Leadership","Nursing Home","Nursing Home Administrator","Personality","Predictive Index","Psychology"],"dc:title":["Nursing Home Administrators' Personality And Nursing Home Quality: Correlations Between The Predictive Index And Cms Ratings"],"dc:type":["Master Thesis"],"thesis:degree_discipline":["Psychology"],"thesis:degree_level":["Master's"],"thesis:degree_name":["Master of Science (MS)"],"thesis:institution_name":["Eastern Kentucky University"]},"updated_at":"2026-07-24T02:15:13Z"}