Cross-cultural pragmatics: Politeness for the customer in spoken aspects of service in the restaurant in Australian English and Japanese

In listening to members of different cultures, it is possible to feel bad, even while recognising that the speaker is trying to speak politely. Sometimes we do not feel very comfortable with someone else’s speech, even though their expressions might be very polite with the choice of specific linguistic forms to show a high level of formality such as terms of address and specific types of formulaic expression such as ' I (don 't) think ... ' or ' I (don't) believe' . The speaker may be intending to speak politely in a considerate way. But the hearer's reaction may be quite different.

Grantor dc:publisher

Edith Cowan University, Research Online, Perth, Western Australia

Year dc:date

2002

Author dc:creator

• Imaeda, Chieko

• Courtesy
• Intercultural communication
• English language
• Australia
• Foreign speakers
• Hospitality industry
• Customer services
• Case studies.
• English Language and Literature
• Hospitality Administration and Management
• Other Languages, Societies, and Cultures

Repository record dc:identifier

https://ro.ecu.edu.au/theses/755

OAI identifier oai:identifier

oai:ro.ecu.edu.au:theses-1756