A comparison of perceived social responsibility standards with perceived social responsibility performance in the Australian banking industry : A stakeholder analysis

The purpose of this study is to investigate extent to which Australian banking corporations embrace social responsibility. It endeavours to establish the meaning of social responsibility generally and corporate social responsibility (CSR) in particular. In view of the multiple definitions of the concept of ‘social responsibility’ offered by various authors Such.1 Boatright (1993), Freeman (1994), Walters (1977), and Wheeler (1998), the views of power dependent Australian bank stakeholders were solicited to form an operational definition for the study. This created a collective conception of social responsibility as it is applied to Australian banks, allowing corporate social responsibility standards to be established against which perceived social responsibility performance of Australian banks could be compared.

Grantor dc:publisher

Edith Cowan University, Research Online, Perth, Western Australia

Year dc:date

2002

Author dc:creator

• Phillips, William J.

• Banks and banking
• Customer services
• Australia
• Business ethics
• Corporate governance
• Social responsibility of business
• Australia.
• Corporate Finance

Repository record dc:identifier

https://ro.ecu.edu.au/theses/711

OAI identifier oai:identifier

oai:ro.ecu.edu.au:theses-1712