Managing the IT relationship: A critical realist view of the small non government human service organisation experience

There are approximately 700,000 non Government organisations in Australia employing approximately 936,000 people. Many of these can be classified as Non Government Human Service Organisations (NGHSOs). These organisations provide an array of services to people experiencing disadvantage. In the emerging information intensive climate, NGHSOs are increasingly under pressure to consider their own use of information technology (ID to underpin and transform traditional methods of service delivery, or risk becoming irrelevant to their clients and those that support them materially. This thesis argues that NGHSOs hove a critical role to play in addressing the so-called "digital divide" affecting their disadvantaged clients. It suggests a critical role for IT vendors in NGHSO IT management and examines this vendor role in diffusing new IT innovations. The thesis also highlights the multitude of impacting structures and policies that that influence NGHSO IT management practice.

Grantor dc:publisher

Edith Cowan University, Research Online, Perth, Western Australia

Year dc:date

2008

Author dc:creator

• D'Mello, Zane

• Human services
• Western Australia
• Information technology
• Social aspects
• Western Australia.
• Human Resources Management

Repository record dc:identifier

https://ro.ecu.edu.au/theses/200

OAI identifier oai:identifier

oai:ro.ecu.edu.au:theses-1200