The Activities , Drivers and Barriers of ‘Electronic Public Service Delivery’ in Dubai’s public organisations
type: CreativeWork
description: Abstract The quest to transform the delivery of government services through innovative and electronic means has been embraced by public organisations worldwide in an ever rising phenomenon, sought after to reap some of the potentially rewarding benefits of the digitisation of government services. In this study, the author reports the experiences of four major public organisations in Dubai as its governing office have imposed a deadline for all of its public agencies to transform and deliver 100 per cent of their services electronically by the end of year 2009. Notably, despite the fact that worldwide reports have placed Dubai as the leader among its Arab peers in the provision of e-government services, technological infrastructures, government’s transparency and internet and mobile penetration rates. Yet, Dubai has missed its 2005 target of transforming 70 per cent of it services electronically facing a dilemma with its digital implementation efforts with achieving less than 45 per cent transformation rate. With e-government deployment failure rates reaching levels of 60 per cent worldwide, the challenges arising from the development of e-government initiatives have proven to be extensive. The complexity of the nature of e-government initiatives as well as the ambiguity surrounding its e-services development process makes reasonable justifications for the high failure rates associated with its deployment efforts all over the world and not just in Dubai. Furthermore, the lack of a universal model and theoretical studies to guide the deployment of this phenomenon have lead researchers and practitioners alike to focus their attention on finding ways and means of improving the adoption and implementation of e-government initiatives. Thus, it was established that it was necessary to find answers for the following questions: How are public organisations in Dubai are going about the diffusion of their egovernment initiatives and what determinates are necessary to be consid…
abstract: Abstract The quest to transform the delivery of government services through innovative and electronic means has been embraced by public organisations worldwide in an ever rising phenomenon, sought after to reap some of the potentially rewarding benefits of the digitisation of government services. In this study, the author reports the experiences of four major public organisations in Dubai as its governing office have imposed a deadline for all of its public agencies to transform and deliver 100 per cent of their services electronically by the end of year 2009. Notably, despite the fact that worldwide reports have placed Dubai as the leader among its Arab peers in the provision of e-government services, technological infrastructures, government’s transparency and internet and mobile penetration rates. Yet, Dubai has missed its 2005 target of transforming 70 per cent of it services electronically facing a dilemma with its digital implementation efforts with achieving less than 45 per cent transformation rate. With e-government deployment failure rates reaching levels of 60 per cent worldwide, the challenges arising from the development of e-government initiatives have proven to be extensive. The complexity of the nature of e-government initiatives as well as the ambiguity surrounding its e-services development process makes reasonable justifications for the high failure rates associated with its deployment efforts all over the world and not just in Dubai. Furthermore, the lack of a universal model and theoretical studies to guide the deployment of this phenomenon have lead researchers and practitioners alike to focus their attention on finding ways and means of improving the adoption and implementation of e-government initiatives. Thus, it was established that it was necessary to find answers for the following questions: How are public organisations in Dubai are going about the diffusion of their egovernment initiatives and what determinates are necessary to be consid…
author: Binyelaiyel, Ammar
language: en
date published: 2012-04
date modified: 2026-07-24T02:11:56Z
provider: University of East Anglia
publisher: Networked Digital Library of Theses and Dissertations
type: WebPage
source organization: University of East Anglia