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Durban University of Technology
An empirical analysis of local government document management systems using constructs of the Technology Acceptance model (TAM) and Total Quality Management (TQM) across selected clusters in the eThekwini Metropolitan Municipality in KwaZulu-Natal. South Africa
Abstract
dc:descriptionSubmitted in accordance with the requirements For the degree of Degree of Doctor in Philosophy in Management Sciences in Business Administration, Durban University of Technology, Durban, South Africa, 2020.
Author and committee
dc:creator, dc:contributor.*- Author dc:creator
-
- Chetty, Vartharaj
- Contributors dc:contributor
-
- Mgutshini, T.
Subjects
dc:subject × 11- Municipality, Local Authority and Local Government
- Metropolitan Area
- Document Management Systems (DMS)
- Electronic Records Management Systems (ERMS)
- Technology Acceptance Model (TAM)
- Total Quality Management (TQM)
- Document delivery
- Total quality management
- Local government--South Africa
- Municipal services--South Africa
- Information technology--Management
Rights
- Language dc:language
- en
Identifiers
dc:identifier.*- Identifier
- https://doi.org/10.51415/10321/4335
- OAI identifier oai:identifier
- oai:openscholar.dut.ac.za:10321/4335