Investigating internal service quality at Durban University of Technology Writing Centres

Submitted in fulfillment of the requirements for the degree Master in Philosophy Public Management, Durban, University of Technology, Durban, South Africa, 2017.

Author dc:creator

• Nhari, Sibongile Ruth

Contributors dc:contributor

• Nzimakwe, Thokozani Ian

• Service Quality
• Satisfaction
• Internal Customer
• Universities and colleges--Employees--Attitudes
• Tutors and tutoring--Attitudes
• Writing centers--Quality control
• Consumer satisfaction--South Africa
• SERVQUAL (Service quality framework)
• Customer services--South Africa--Quality control

Language dc:language

en

Identifier

683606
https://doi.org/10.51415/10321/2607

OAI identifier oai:identifier

oai:openscholar.dut.ac.za:10321/2607