Physician/Nurse Knowledge Exchange Through Rounding: Effective Communication and Optimal Patient Outcomes

<p><strong>Background</strong>: Lack of communication or miscommunication is the root cause of 60% to 70% of sentinel events among healthcare professionals, which result in decreased patient and staff satisfaction and outcomes, increase in medication errors, and decrease awareness of a health issue, problem or solution. This factor illustrates the necessity of optimizing communication among the multidisciplinary members of the healthcare team.</p> <p><strong>Objectives</strong>: To increase physician (MD) and registered nurse (RN) rounding, develop a policy on MD/RN knowledge exchange, and assemble a committee on MD/RN knowledge exchange.</p> <p><strong>Methods</strong>: Extensive data indicated a lack of MD/RN rounding. Data were documented on spreadsheets. A survey was developed with five questions related to rounding. was formed and a policy was created. Data were analyzed using</p> <p><strong>Results</strong>: Results showed a significant increase in awareness of the benefits of rounding by RNs and MDs based on surveys given before and after educational intervention. In addition, rounding increased significantly after an independent t test was performed on MD RN Knowledge Exchange Tally data. An increase in patient satisfaction was significant after an ANOVA was performed on the base line post intervention HCAHPS scores rating patient satisfaction. An increase of communication was also observed base on HCAHPS scores.</p>

Name thesis:degree_name

Master of Science

Level thesis:degree_level

Master's Thesis

Discipline thesis:degree_discipline

Nursing

Year

2012

Author dc:creator

• Pedroza, Rosa

Contributors dc:contributor

• Eira Klich-Heartt, RN, MSN

• Nursing

Repository record dc:identifier

https://scholar.dominican.edu/nursing-masters-theses/73

OAI identifier oai:identifier

oai:scholar.dominican.edu:nursing-masters-theses-1072