{"id":{"repo_id":"dialnet","oai_identifier":"oai:dialnet.unirioja.es:TES0000023225"},"canonical_url":"https://search.dev.ndltd.org/etd/dialnet/oai:dialnet.unirioja.es:TES0000023225","repository":{"repo_id":"dialnet","name":"Dialnet","base_url":"https://dialnet.unirioja.es/oaites/OAIHandler"},"display":{"title":"Propuesta de adecuación normativa sobre la capacitación en tecnologías de gestión administrativa para los trabajadores de las alcaldías del gobierno de la ciudad de méxico: (Estudio de caso Alcaldía Venustiano Carranza","abstract":"In the Mayor's Offices of Mexico City, there are training programs to improve the delivery of services. These courses focus on improving knowledge and handling of tools that are already somewhat obsolete, such as basic Office, but which serve as an introduction to computer use, leaving aside the management of Information and Communication Technologies (ICTs) and e-Government. Due to the above, technicaladministrative workers do not actively participate, since these courses are not mandatory if one is not enrolled in them, which limits their performance and keeps them using obsolete methods. Lack of participation leads to limited performance, affecting the quality of service offered to citizens. Furthermore, establishing responsibility for the lack of training is complex, since there are no local regulations that require workers to participate. Although there are general working conditions and federal regulations for the training of public servants, at the local level, there are no regulations or updated regulations that make participation in training programs mandatory. The lack of local regulations making training mandatory prevents public servants from achieving higher levels of training, which negatively impacts the quality of services offered to the community. To improve the situation, it would be necessary to implement policies that encourage or require active participation in training programs, propose regulations or changes to existing ones, and ensure more efficient service delivery.","abstract_html":"In the Mayor's Offices of Mexico City, there are training programs to improve the delivery of services. These courses focus on improving knowledge and handling of tools that are already somewhat obsolete, such as basic Office, but which serve as an introduction to computer use, leaving aside the management of Information and Communication Technologies (ICTs) and e-Government. Due to the above, technicaladministrative workers do not actively participate, since these courses are not mandatory if one is not enrolled in them, which limits their performance and keeps them using obsolete methods. Lack of participation leads to limited performance, affecting the quality of service offered to citizens. Furthermore, establishing responsibility for the lack of training is complex, since there are no local regulations that require workers to participate. Although there are general working conditions and federal regulations for the training of public servants, at the local level, there are no regulations or updated regulations that make participation in training programs mandatory. The lack of local regulations making training mandatory prevents public servants from achieving higher levels of training, which negatively impacts the quality of services offered to the community. To improve the situation, it would be necessary to implement policies that encourage or require active participation in training programs, propose regulations or changes to existing ones, and ensure more efficient service delivery.","abstract_has_math":false,"creators":["Silva Higareda, Edmundo Ricardo"],"institution":"Instituto de Estudios Superiores en Administración Pública (México)","degree_name":null,"degree_level":null,"degree_discipline":null,"degree_department":null,"school":null,"contributors":["Albino Gayosso, Marcos (Universidad de La Rioja)"],"advisors":[],"committee_chairs":[],"committee_members":[],"year":2025,"date_issued":"2025","date_published":"2025","updated_at":"2026-07-24T06:27:11Z","subjects":[],"languages":["spa"],"rights":["LICENCIA DE USO: Los documentos a texto completo incluidos en Dialnet son de acceso libre y propiedad de sus autores y/o editores. Por tanto, cualquier acto de reproducción, distribución, comunicación pública y/o transformación total o parcial requiere el consentimiento expreso y escrito de aquéllos. Cualquier enlace al texto completo de estos documentos deberá hacerse a través de la URL oficial de éstos en Dialnet. Más información: https://dialnet.unirioja.es/info/derechosOAI | INTELLECTUAL PROPERTY RIGHTS STATEMENT: Full text documents hosted by Dialnet are protected by copyright and/or related rights. This digital object is accessible without charge, but its use is subject to the licensing conditions set by its authors or editors. Unless expressly stated otherwise in the licensing conditions, you are free to linking, browsing, printing and making a copy for your own personal purposes. All other acts of reproduction and communication to the public are subject to the licensing conditions expressed by editors and authors and require consent from them. Any link to this document should be made using its official URL in Dialnet. 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Por tanto, cualquier acto de reproducción, distribución, comunicación pública y/o transformación total o parcial requiere el consentimiento expreso y escrito de aquéllos. Cualquier enlace al texto completo de estos documentos deberá hacerse a través de la URL oficial de éstos en Dialnet. Más información: https://dialnet.unirioja.es/info/derechosOAI | INTELLECTUAL PROPERTY RIGHTS STATEMENT: Full text documents hosted by Dialnet are protected by copyright and/or related rights. This digital object is accessible without charge, but its use is subject to the licensing conditions set by its authors or editors. Unless expressly stated otherwise in the licensing conditions, you are free to linking, browsing, printing and making a copy for your own personal purposes. All other acts of reproduction and communication to the public are subject to the licensing conditions expressed by editors and authors and require consent from them. Any link to this document should be made using its official URL in Dialnet. More info: https://dialnet.unirioja.es/info/derechosOAI"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier","label":"Identifier","values":["https://dialnet.unirioja.es/servlet/oaites?codigo=398752"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description","label":"Description","values":["In the Mayor's Offices of Mexico City, there are training programs to improve the delivery of services. These courses focus on improving knowledge and handling of tools that are already somewhat obsolete, such as basic Office, but which serve as an introduction to computer use, leaving aside the management of Information and Communication Technologies (ICTs) and e-Government. Due to the above, technicaladministrative workers do not actively participate, since these courses are not mandatory if one is not enrolled in them, which limits their performance and keeps them using obsolete methods. Lack of participation leads to limited performance, affecting the quality of service offered to citizens. Furthermore, establishing responsibility for the lack of training is complex, since there are no local regulations that require workers to participate. Although there are general working conditions and federal regulations for the training of public servants, at the local level, there are no regulations or updated regulations that make participation in training programs mandatory. The lack of local regulations making training mandatory prevents public servants from achieving higher levels of training, which negatively impacts the quality of services offered to the community. To improve the situation, it would be necessary to implement policies that encourage or require active participation in training programs, propose regulations or changes to existing ones, and ensure more efficient service delivery.","En las Alcaldías de la Ciudad de México, existen programas de capacitación para mejorar la prestación de servicios, estos cursos se centran en mejorar el conocimiento y el manejo de herramientas que ya resultan un poco obsoletas como Office básico, pero que sirven como introducción a uso de la computadora, dejando de lado el manejo de Tecnologías de Información y Comunicación (TIC´s) y Gobierno electrónico, debido a lo anterior, los trabajadores técnico-administrativos no participan activamente, puesto que estos cursos no son obligatorios si no se está inscrito en ellos, lo que limita su desempeño y los mantiene utilizando métodos obsoletos. La falta de participación genera un desempeño limitado, afectando la calidad del servicio ofrecido a la ciudadanía, además, establecer responsabilidades por la falta de capacitación es complejo, ya que no hay normas locales que obliguen a los trabajadores a participar, aunque existen las condiciones generales de trabajo y normativas federales para la capacitación de servidores públicos, a nivel local, se carece de regulaciones o actualización de normativa que hagan obligatoria la participación en programas de actualización. La ausencia de normatividad local que haga obligatoria la capacitación impide que los servidores públicos alcancen mejores niveles de preparación, lo que impacta negativamente en la calidad de los servicios ofrecidos a la comunidad, para mejorar la situación, sería necesario implementar políticas que incentiven o requieran la participación activa en programas de capacitación, proponer una norma o cambios a las ya existentes, asegurara una prestación más eficiente de servicios."]},{"key":"dc:format","label":"Dc Format","values":["application/pdf"]},{"key":"dc:title","label":"Title","values":["Propuesta de adecuación normativa sobre la capacitación en tecnologías de gestión administrativa para los trabajadores de las alcaldías del gobierno de la ciudad de méxico: (Estudio de caso Alcaldía Venustiano Carranza"]}]}],"canonical_facts":{"dc:contributor":["Albino Gayosso, Marcos (Universidad de La Rioja)"],"dc:creator":["Silva Higareda, Edmundo Ricardo"],"dc:date":["2025"],"dc:description":["In the Mayor's Offices of Mexico City, there are training programs to improve the delivery of services. These courses focus on improving knowledge and handling of tools that are already somewhat obsolete, such as basic Office, but which serve as an introduction to computer use, leaving aside the management of Information and Communication Technologies (ICTs) and e-Government. Due to the above, technicaladministrative workers do not actively participate, since these courses are not mandatory if one is not enrolled in them, which limits their performance and keeps them using obsolete methods. Lack of participation leads to limited performance, affecting the quality of service offered to citizens. Furthermore, establishing responsibility for the lack of training is complex, since there are no local regulations that require workers to participate. Although there are general working conditions and federal regulations for the training of public servants, at the local level, there are no regulations or updated regulations that make participation in training programs mandatory. The lack of local regulations making training mandatory prevents public servants from achieving higher levels of training, which negatively impacts the quality of services offered to the community. To improve the situation, it would be necessary to implement policies that encourage or require active participation in training programs, propose regulations or changes to existing ones, and ensure more efficient service delivery.","En las Alcaldías de la Ciudad de México, existen programas de capacitación para mejorar la prestación de servicios, estos cursos se centran en mejorar el conocimiento y el manejo de herramientas que ya resultan un poco obsoletas como Office básico, pero que sirven como introducción a uso de la computadora, dejando de lado el manejo de Tecnologías de Información y Comunicación (TIC´s) y Gobierno electrónico, debido a lo anterior, los trabajadores técnico-administrativos no participan activamente, puesto que estos cursos no son obligatorios si no se está inscrito en ellos, lo que limita su desempeño y los mantiene utilizando métodos obsoletos. La falta de participación genera un desempeño limitado, afectando la calidad del servicio ofrecido a la ciudadanía, además, establecer responsabilidades por la falta de capacitación es complejo, ya que no hay normas locales que obliguen a los trabajadores a participar, aunque existen las condiciones generales de trabajo y normativas federales para la capacitación de servidores públicos, a nivel local, se carece de regulaciones o actualización de normativa que hagan obligatoria la participación en programas de actualización. La ausencia de normatividad local que haga obligatoria la capacitación impide que los servidores públicos alcancen mejores niveles de preparación, lo que impacta negativamente en la calidad de los servicios ofrecidos a la comunidad, para mejorar la situación, sería necesario implementar políticas que incentiven o requieran la participación activa en programas de capacitación, proponer una norma o cambios a las ya existentes, asegurara una prestación más eficiente de servicios."],"dc:format":["application/pdf"],"dc:identifier":["https://dialnet.unirioja.es/servlet/oaites?codigo=398752"],"dc:language":["spa"],"dc:publisher":["Instituto de Estudios Superiores en Administración Pública (México)"],"dc:rights":["LICENCIA DE USO: Los documentos a texto completo incluidos en Dialnet son de acceso libre y propiedad de sus autores y/o editores. Por tanto, cualquier acto de reproducción, distribución, comunicación pública y/o transformación total o parcial requiere el consentimiento expreso y escrito de aquéllos. Cualquier enlace al texto completo de estos documentos deberá hacerse a través de la URL oficial de éstos en Dialnet. Más información: https://dialnet.unirioja.es/info/derechosOAI | INTELLECTUAL PROPERTY RIGHTS STATEMENT: Full text documents hosted by Dialnet are protected by copyright and/or related rights. This digital object is accessible without charge, but its use is subject to the licensing conditions set by its authors or editors. Unless expressly stated otherwise in the licensing conditions, you are free to linking, browsing, printing and making a copy for your own personal purposes. All other acts of reproduction and communication to the public are subject to the licensing conditions expressed by editors and authors and require consent from them. 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