The IT Performance in Saudi Arabian Hospitals
The objectives of this research are first to examine the level of implementation of IT in Saudi’s hospitals; to examine possible relationships between IT implementation and performance; to identify the challenges that Saudi’s hospitals face to implement and perform IT. To achieve these objectives, the research will employ various methods. These include questionnaire survey, semi-structured interviews and evaluation methods. The questionnaire survey data analysis showed that there was lack of organisational factors implementation in IT departments in Saudi Arabian hospitals. It showed also there were positive significant relationships between the organisational factors implementation and the IT performance indicator. The semi-structured interviews data analysis suggested a number of factors that negatively affect the implementation of organisational factors in IT department in Saudi Arabian hospitals and these are: supporting the IT department has middle priority, lack of training and knowledge amongst IT department, lack of IT improvement, lack of IT planning, unclear of IT department objectives, customer’s less satisfaction, shortage of expertise, IT professionals’ turnover, lack of ambition amongst IT employees, lack of sharing knowledge. The two evaluations indicated that the assessment for organisational factors implementation in IT departments developed in this research is applicable in practice. This tool can be used by the IT departments in Saudi Arabian hospitals to assess their organisational management implementation efforts. Through using this tool, hospitals can identify improvement possibilities and formulate an effective improvement plan.
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