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De Montfort University

Investigating consumer behaviour and competitiveness in Internet service businesses : development of the mystery-shopping methodology in Internet banking services.

dc:creator Jayawardhena, Chanaka
dc:type.qualificationname PhD
dc:date.issued2001

Degree

thesis:*
Name dc:type.qualificationname
PhD
Level dc:type.qualificationlevel
Doctoral
Grantor dc:publisher.institution
De Montfort University
Year dc:date.issued
2001

Author and committee

dc:creator, dc:contributor.*
Author dc:creator
  • Jayawardhena, Chanaka

Chain of custody

source
Harvested from
De Montfort University
Base URL
dora.dmu.ac.uk/server/oai/request
Last updated
2026-07-24
Source record
OAI-PMH GetRecord
related terms
citation

Jayawardhena, Chanaka. Investigating consumer behaviour and competitiveness in Internet service businesses : development of the mystery-shopping methodology in Internet banking services.. Doctoral thesis, De Montfort University, 2001.

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