The role of Digitalisation in sustaining the healthcare sector’s management amidst COVID-19.

The primary aim of this study is to pinpoint a digital pathway that can improve the working conditions of the clinical workforce, allowing them to dedicate their time towards clinical duties and reducing time used in doing administration work. The clinical workforce that played an integral role during the pandemic faced many challenges that they have developed hesitancy towards new plans and tools utilised in the care system. The secondary aim is to target this stakeholder’s hesitancy by suggesting potential ways in which management can act as a bridge between patients and clinical staff directly supporting them by using digital means. Lastly, the above aims can overall improve the care quality given to the patients because the clinical staff has less chances to make errors due to time pressure and are being assisted by the management in clinical administration. The direction of the literature review used for this research is based on the 6 keywords, they segregate the data from several secondary research databases that were researched for this study. A pattern of three themes is extracted from the SLR and each theme is individually analysed creating a deductive thematic analysis. Three themes are identified (Management, Sustainable Management and Healthcare Sustainable Management) to answer the research questions in this study. Telehealth was actively researched and helpful amidst the pandemic, this thesis contributes to the literature by presenting a potential digital pathway that can be adopted by the management of healthcare sector. The study contributes to this by adding an extension of a digital tool to the Tele hospital model, originally presented by Ohannessian (2020). This model is redefined through the findings of literature review (SLR) and the thematic analysis.

Name dc:type.qualificationname

MPhil

Level dc:type.qualificationlevel

Masters

Grantor dc:publisher.institution

De Montfort University

Year dc:date.issued

2024

Author dc:creator

• Zafar, Bushra Angabeen

Licence

• https://dora.dmu.ac.uk/bitstreams/962516bc-aaad-448a-aa85-02544417edbe/download