With the recent rise of smartphone ownership, more applications have been created that connect user’s hearing aids to their smartphone. One type of application that has become popular is one that allows the user to control hearing aids using a smartphone. While these applications have many benefits for the user, there has been very little research on the experiences of individuals using these applications. In order for audiologists to best help their patients troubleshoot and prepare reasonable expectations for using smartphone-connected hearing aids, they need to understand the patient experience to create effective solutions. One technique that can be used to assess the end-user experience is to examine reviews created by consumers on the Google Play Store. The posted comments can help manufacturers better understand concerns or suggestions to improve the experience. By analyzing user experiences, counseling best-practices for hearing aid applications can be proposed. Web scraping techniques were used to review hearing aid smartphone applications using the Android operating system. The data were then coded based on themes that emerged from the analysis, which was subsequently used to determine the areas in which users were struggling. Results revealed that a majority of users reported connectivity issues, app malfunctions, general positive aspects of the applications, a lack of features, and general negative aspects of the applications. Responses were similar across applications and across the different connectivity methods for Made for Android hearing aids and Made for iPhone hearing aids.
","abstract_html":"<p>With the recent rise of smartphone ownership, more applications have been created that connect user’s hearing aids to their smartphone. One type of application that has become popular is one that allows the user to control hearing aids using a smartphone. While these applications have many benefits for the user, there has been very little research on the experiences of individuals using these applications. In order for audiologists to best help their patients troubleshoot and prepare reasonable expectations for using smartphone-connected hearing aids, they need to understand the patient experience to create effective solutions. One technique that can be used to assess the end-user experience is to examine reviews created by consumers on the Google Play Store. The posted comments can help manufacturers better understand concerns or suggestions to improve the experience. By analyzing user experiences, counseling best-practices for hearing aid applications can be proposed. Web scraping techniques were used to review hearing aid smartphone applications using the Android operating system. The data were then coded based on themes that emerged from the analysis, which was subsequently used to determine the areas in which users were struggling. Results revealed that a majority of users reported connectivity issues, app malfunctions, general positive aspects of the applications, a lack of features, and general negative aspects of the applications. Responses were similar across applications and across the different connectivity methods for Made for Android hearing aids and Made for iPhone hearing aids.</p>","abstract_has_math":false,"creators":["Strong, Rebecca"],"institution":"The Graduate School and University Center of The City University of New York","degree_name":"Doctor of Audiology","degree_level":"Doctoral","degree_discipline":"Audiology","degree_department":null,"school":null,"contributors":[],"advisors":["Barbara Weinstein"],"committee_chairs":[],"committee_members":[],"year":2023,"date_issued":"2023-06-01T07:00:00Z","date_published":"2023-06-01T07:00:00Z","updated_at":"2026-07-24T02:00:26Z","subjects":["Speech Pathology and Audiology","Audiology","Apps","Smartphone","Consumer Reviews","Hearing Aids","Android"],"languages":[],"rights":[],"rights_urls":[],"identifier_entries":[]},"links":{"outbound_url":"https://academicworks.cuny.edu/gc_etds/5305","outbound_label":"Repository record","outbound_source":"dc:identifier"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor.advisor","label":"Advisor","values":["Barbara Weinstein"]},{"key":"dc:creator","label":"Author","values":["Strong, Rebecca"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date.available","label":"Dc Date Available","values":["2023-04-19T07:00:00Z"]},{"key":"thesis:degree_discipline","label":"Discipline","values":["Audiology"]},{"key":"thesis:degree_level","label":"Degree Level","values":["Doctoral"]},{"key":"thesis:degree_name","label":"Degree Name","values":["Doctor of Audiology"]},{"key":"thesis:institution_name","label":"Thesis Institution Name","values":["The Graduate School and University Center of The City University of New York"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["Speech Pathology and Audiology","Audiology","Apps","Smartphone","Consumer Reviews","Hearing Aids","Android"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier","label":"Identifier","values":["https://academicworks.cuny.edu/gc_etds/5305"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description.abstract","label":"Abstract","values":["With the recent rise of smartphone ownership, more applications have been created that connect user’s hearing aids to their smartphone. One type of application that has become popular is one that allows the user to control hearing aids using a smartphone. While these applications have many benefits for the user, there has been very little research on the experiences of individuals using these applications. In order for audiologists to best help their patients troubleshoot and prepare reasonable expectations for using smartphone-connected hearing aids, they need to understand the patient experience to create effective solutions. One technique that can be used to assess the end-user experience is to examine reviews created by consumers on the Google Play Store. The posted comments can help manufacturers better understand concerns or suggestions to improve the experience. By analyzing user experiences, counseling best-practices for hearing aid applications can be proposed. Web scraping techniques were used to review hearing aid smartphone applications using the Android operating system. The data were then coded based on themes that emerged from the analysis, which was subsequently used to determine the areas in which users were struggling. Results revealed that a majority of users reported connectivity issues, app malfunctions, general positive aspects of the applications, a lack of features, and general negative aspects of the applications. Responses were similar across applications and across the different connectivity methods for Made for Android hearing aids and Made for iPhone hearing aids.
"]},{"key":"dc:title","label":"Title","values":["Reviews of Applications for Smartphone-Connected Hearing Aids and Implications on Counseling"]}]}],"canonical_facts":{"dc:contributor.advisor":["Barbara Weinstein"],"dc:creator":["Strong, Rebecca"],"dc:date.available":["2023-04-19T07:00:00Z"],"dc:description.abstract":["With the recent rise of smartphone ownership, more applications have been created that connect user’s hearing aids to their smartphone. One type of application that has become popular is one that allows the user to control hearing aids using a smartphone. While these applications have many benefits for the user, there has been very little research on the experiences of individuals using these applications. In order for audiologists to best help their patients troubleshoot and prepare reasonable expectations for using smartphone-connected hearing aids, they need to understand the patient experience to create effective solutions. One technique that can be used to assess the end-user experience is to examine reviews created by consumers on the Google Play Store. The posted comments can help manufacturers better understand concerns or suggestions to improve the experience. By analyzing user experiences, counseling best-practices for hearing aid applications can be proposed. Web scraping techniques were used to review hearing aid smartphone applications using the Android operating system. The data were then coded based on themes that emerged from the analysis, which was subsequently used to determine the areas in which users were struggling. Results revealed that a majority of users reported connectivity issues, app malfunctions, general positive aspects of the applications, a lack of features, and general negative aspects of the applications. Responses were similar across applications and across the different connectivity methods for Made for Android hearing aids and Made for iPhone hearing aids.
"],"dc:identifier":["https://academicworks.cuny.edu/gc_etds/5305"],"dc:subject":["Speech Pathology and Audiology","Audiology","Apps","Smartphone","Consumer Reviews","Hearing Aids","Android"],"dc:title":["Reviews of Applications for Smartphone-Connected Hearing Aids and Implications on Counseling"],"thesis:degree_discipline":["Audiology"],"thesis:degree_level":["Doctoral"],"thesis:degree_name":["Doctor of Audiology"],"thesis:institution_name":["The Graduate School and University Center of The City University of New York"]},"updated_at":"2026-07-24T02:00:26Z"}